Reflections on life at “De Witte Wand”…

  • Origami Computing

    As you may be aware, I’ve been following the development of Microsoft’s Windows 8 operating system with some interest.

    I confess that I have been somewhat taken aback at the amount of negative press that Windows 8 has been receiving, both from technology pundits and users, because I’m finding Windows 8 rather exciting. I’ve been using it on my main desktop PC since the Windows 8 Consumer Preview was released in February, and I’ve never thought for a moment about uninstalling it and going back to Windows 7. Indeed, I’m looking forward to the Release Preview of Windows 8 that will be available in a couple of weeks.

    It’s true that my joy over Windows 8 has not been entirely unalloyed. At the moment, I have a list of three negatives:

    I can live with the first two, but the last does worry me. New PC systems are increasingly based on UEFI/GPT technology, so I am likely to be faced with a problem in the future if Microsoft don’t fix this. Update: I’ve gathered all the bugs, quirks, and WTFs that I’ve found in Windows 8 thus far into one place: here.

    It seems to me that with Windows 8, Microsoft has a chance to move personal computing into a new era, one where not only can a range of computing devices (PCs, Tablets, Smartphones) share a common operating system and applications, but where the hardware itself can have a range of flexibility that goes beyond what we have seen so far.

    I got a taste of this with my old HP TX2000 Tablet PC, but running Windows 7, it couldn’t deliver what will be possible with Windows 8.

    Paul Thurrott touches upon this in his latest opinion piece. I think he is right. My next PC purchase is unlikely to be a Desktop PC. It will be a Slate, running Windows 8, based on Intel’s Broadwell. It will have multitouch and a pressure-sensitive stylus. I will be able to carry it around and take notes/photos/videos on the move, and I’ll be able to plug it into multiple monitors, a keyboard, and a mouse for my next generation Desktop.

    We are at the dawn of Origami Computing. Apple and Android are way behind.

    5 responses to “Origami Computing”

    1. […] The entry-level Tablet is clearly aimed at the iPad market niche, but I’ve never found that market niche particularly interesting. I want something that is more than a just device for consuming content. I want one that has the power of a desktop available. So the more interesting one (to me) is the one running Windows 8 Pro. This comes with a pen, and (excellent) handwriting recognition is part of Windows 8. Coupled with the detachable keyboard, this model of the Surface range looks as though it meets my desire for origami computing. […]

    2. […] mentioned before how much I’ve been surprised by the level of vitriol and hatred that has been unleashed […]

    3. […] I might want something that can act as either a tablet or a full-blown desktop PC (what I term Origami computing), at this stage, I would be comfortable with something that acts simply as a tablet – something […]

    4. […] I’ve said before that, if I don’t build my next desktop PC myself, I want to have a multi-functional device. It will be a tablet, running Windows 8 or its successors. It will have multitouch and a pressure-sensitive stylus. I will be able to carry it around and take notes/photos/videos on the move, and I’ll be able to plug it into a docking unit to support multiple monitors, a keyboard, and a mouse for my next generation Desktop. This is what I call Origami Computing. […]

    5. […] seems to me that the only option worth considering (for my case) would be the “origami computing” option – going for the i7 SP3 + docking station + type cover to replace both the […]

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  • A Prelate’s Petitio Principii

    …Or, a bigot begs the question. John Sentamu explains why he objects to same-sex marriage. It’s a staggering piece, chock-full of circular arguments and some breathtaking disingenuousness. A prime example of the latter is his opening:

    I will be the first to accept that homosexual people have suffered discrimination and sometimes worse through the decades and that the churches have, at times, been complicit in this.

    Er, at times the churches have been complicit in this? Dear God, Sentamu, your Christian church has our blood on its hands. It has been the powerhouse of discrimination and violence against us for centuries, and remains so in many cases, the Roman Catholic Church and the African Anglican churches to name but two.

    I think it’s instructive, as one of the commenters on this piece has done, to use Sentamu’s opening words and replace the targets of his piece. It throws into sharp relief Senatmu’s bigotry:

    I will be the first to accept that slaves have suffered discrimination and sometimes worse through the decades and that the churches have, at times, been complicit in this. There is much penance to be done before we can look our enslaved brothers and sisters in the eye. But that baleful history does not diminish the need to speak the truth in love.

    I firmly believe that redefining society to embrace emancipation would mean diminishing the meaning of life for most people, with very little if anything gained for black people. If I am right, in the long term we would all be losers.

    Of course, if someone should ask, “how will my household be affected if servants can be free to come and go as they please?”, the answer is: not at all. But let me put the question another way: what sort of a society would we have if we came to see all social relations primarily in terms of equal rights? Society is designed to meet the different needs of its different members in different ways. It is the model of the just society that responds intelligently to differences rather than treating everyone the same.

    While I am a strong supporter of justice and equality of opportunity for all people, I want to insist that with those rights go our responsibilities to one another. These are enshrined, I believe, in our legal definition of human property. Would we be a better society if we made the master-servant relation simply a private contract between two individuals, with no wider implications of society and property rights? I do not believe that we would. The issue is not the implication for any existing household,  but the implication for people in the future, when the social meaning of bondage has been changed and, in my view, diminished.

    Drawing parallels between the proposed emancipation and the introduction of same-sex marriage ignores the fact that there is more than one paradigm of equality. For me, sexual equality rests on the doctrine that there is only one dominant race – the white race – and any difference of treatment on sexual grounds is therefore unjustifiable. But there is another view, based on the complementary nature of blacks and whites. In short, should there be equality between the races because a black man  can do anything a white man can do or because a good society needs the different perspectives of blacks and whites equally?

    We’ve moved on from the days when people, including influential churchmen (they’re always men), could say something like the above in polite society. Sentamu may well believe that he is speaking the truth in love, but he is not. He is preaching the same old hatreds that have bedevilled humanity down the centuries.

    Sentamu is likely to be the next Archbishop of Canterbury. I’m glad I’m no longer a Christian.

    4 responses to “A Prelate’s Petitio Principii”

    1. jlbeeken Avatar
      jlbeeken

      First I thought I was reading something written 200 years ago. Then I thought I was reading something written by a 13-year old hacking his homework together. And then I got to ‘same-sex marriage’ and figured it must be somewhere in present times. And then I read ‘next Archbishop of Canterbury’ and I had to step out for some air. A re-read might kill me.

    2. novocoboro Avatar

      “Marriage is built around complementarity of the sexes, and therefore the institution of marriage is a support for stable families and societies.”

      This one sentence blows Sentamu’s argument out of the water. Let us take the first clause.

      By asserting such, he maintains that the coming together of two persons in a commitment of lifelong devotion can only be predicated on their being reproductive entities. This dehumanises the individuals involved into merely reproductive organisms. In none of his preceding argument does he make the case for the commitment of one person to another of the same sex as having any validity other than to diminish marriage for others. If he reduces marriage to the complementarity of the sexes, then he does not allow for the humanity of the people involved. The divorce rate testifies that complementarity of the sexes is the least reason to hold marriages together.

      The second part of his statement is not logically dependant on the first. If the institution of marriage leads to stable families and societies, then surely extending marriage to stable couples, of whatever sex, can only lead to stable societies. If such unions result in the succesful nurturing of children, does that not support stable families and societies?

      In bringing children into the argument against same-sex marriage, the antagonists not only dehumanise parents into a sexual function, they hold the children hostage to a specious argument.

      Equality never forces unjustified change on anyone. It only redeems justice for all. Sentamu is under the misguided assumption that, with no sociological or spiritual justification, same-sex marriage will diminish the institution of marriage. He offers only vague defense, and scant justification.

      His Grace’s arguments are ill-considered and badly thought out, and so may be discarded.

    3. Geoff Coupe Avatar

      Sentamu’s piece continues to gain responses over at The Guardian site. The majority are pointing out that he’s got it wrong. Example:

      Dr Sentamu, you have said the ‘there is still much penance to be done before we can look our homosexual brothers and sisters in the eye’

      Let me make it very clear to you that as far as I am concerned, there is NO penance that your church or the catholics could ever do to make up for the abhorrent acts of hate and discrimination that your church and the Catholics have either perpetrated or been complicit in against the gay community. Unspeakable and immeasurable damage has been done and forgiveness is not on the cards. I cannot speak for others in the gay community, but I would not imagine that I am alone in this view.

      I do not advocate that you should not be allowed to practice a religion such as yours, despite my personal views on it. Yet you feel it appropriate to tell people like me that we cannot get married?

      Your view comes from a fundamental misunderstanding of sexuality and humanity. You cannot choose your sexuality any more than you can choose the colour of your eyes, your are born with both and as such, both are worthy of respect and protection as immutable qualities. The same cannot be said of religion, as it is a choice of belief.

      I grew up in the 1980’s it he era of the unequal age of consent and section 28. We were not even allowed the small crum that is civil partnership. I had your religion shoved down my through and as a result, I was made to feel that there was something wrong with me. We are now thankfully moving to a stage where people like you and your organisations are become increasingly irrelevant. Hopefully soon you will not be allowed to sit in our legislature. You wil slowly be reduced to a faith allowed to practice so long as you do not harm others, and that is your right and is as it should be.

      Marriage does not belong to any one religion or faith, (though it was originally a pagan construct). It is something that belongs to all humans and as such I as a human have the right to marry someone of my choice. The government is simply trying to make it so that this right is reflected in our civil law. This will not degrade marriage, but will enhance it as a fully inclusive institution. Your church and others like it will not be forced to participate in or host such marriages. You will be able to continue to follow your narrow view. Given this fact, why is it so hard for you to accept this compromise?

      You have referred to marriage and children. Firstly, not all straight marriages involve children. They are no less valid than those who do. Secondly, gay people (and hopefully myself one day) have children, either through adoption or other means. Should this not mean that following your logic, gay people should marry to (In your words) create a stable foundation for the raising of children. I suppose you think that it’s dangerous for children t be raised by gays and therefore that the childre of gay parents are a lost cause, undeserving of the benefits (such as they may be) of marriage. I would just say that in my view, it is not necessary for parents to be married or for there to be two parents for a child to grow up and be raised successfully. I a living proof of this, but I am just following your arguments.

      Here is the thing. My view of marriage as someone who is not allowed one, is that it is my chance to stand up in front of the people I love and proclaim my love and commitment to the person I have chosen to spend my life with and to receive their blessing. It is a privilege which I would not take lightly or use frivolously. What is so wrong with that? What hate must you feel to deny another human being this joy?

      I would write more, but I have no words which I consider to be appropriate in retaliation for such reckless hate. Keep to your faith and beliefs if you must, but do not them and your position to inflict your faith and beliefs on others. Your actions are not something which would be enforced by your god. I would go as far as to say that he would be ashamed.

      However, I see that the countering voices are still there, Such as from the interestingly named “forequality” commenter. Oh, whoops!, the Guardian moderator has already removed it. Pity. I wanted to reproduce it as an example of how pitiful some people’s prejudice and bigotry can be…

    4. […] I drew your attention to John Sentamu’s piece on why he does not support same-sex marriage a few days ago. One thing I missed in that farrago is that His Grace was being economical with the truth. He stated that the bishops in the House of Lords supported civil partnerships when the bill was debated. […]

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  • At Long Last – A Result!

    You may recall that I’ve been trying for some time to get Microsoft to correct some false data that they’ve been holding on me. My Microsoft account for their online stores (the Zune/Xbox Live/Windows Phone service account) states that I live in the US, and not The Netherlands. It’s not possible for the owner of the personal data held in these service accounts to change this, so I’ve been asking Microsoft since December 2010 to either change it on my behalf, or delete the account so that I can create a new one with the correct data.

    The answer (stated in both Microsoft’s Support Forums and by their online Customer Support Teams) has always been that neither of these two options are possible.

    The only option that has ever been offered is to create a new Windows Live ID (WLID) and then use this to create a new service account that is linked to the new Windows Live ID. This has never been an attractive option to me, because it means I would end up with multiple online identities (the WLIDs), and multiple service accounts – at least one of which would still be holding incorrect data.

    It also seems to me that Microsoft could also be said to be contravening EU law on Data Protection, by refusing to correct false data that they hold on me.

    After feeling like I was beating my head against a brick wall with Microsoft’s online Customer Support Teams about this, in March I wrote to Microsoft’s European Headquarters to complain.

    I received a reply from Rob Warwick, XBOX EMEA Senior Advocacy Team, that had me scratching my head, because he was claiming that it was possible to delete my old service account (with the false information) and set up a new one that used my existing Windows Live ID. This directly contradicted everything stated in Microsoft’s Support Forums and by their Customer Support Teams, so I wrote and told him this. For good measure, I also wrote a formal complaint to Microsoft in The Netherlands, using text supplied by the Dutch Data Protection Authority, pointing out that, by holding incorrect data about me, Microsoft was in contravention of Dutch Law (artikel 36 van de Wet bescherming persoonsgegevens).

    I don’t know which of the two complaints worked (see update below), but last week I received an email from a member of Microsoft’s Xbox Global Escalations team. He informed me that they are the highest point of escalation for Xbox across the whole of Europe and that my case had been passed up to them to handle and they now had full ownership.

    He proposed creating a new temporary email address that would be attached to my old service account, thus freeing up my existing Windows Live ID to create a new service account (with the correct data). The old service account, and the temporary email address, would then be deleted by Microsoft. This is effectively what I had been asking for since December 2010.

    I must say that I was a little surprised that I had to get it escalated so far. I’ve asked repeatedly on the Microsoft Answers forums for the old account to be deleted and a new account opened with the same WLID, and had two attempts via online chat with Customer Support to get this done. In all cases, I (and many other people who asked for the same thing) have been repeatedly told that this was not possible, but that I needed to create a new WLID and use it to create a new account. However, it appears, as the Xbox Global Escalations team have demonstrated, to be perfectly possible.

    There are many people who are still in the same situation as I was, and equally frustrated. I find it strange that Microsoft should continue to frustrate and anger its customers, and not take steps to rectify the false information spread via its own Answers forum and Customer Support staff. I should add that the person in the Escalation Team that was dealing with my case has told me that he has now passed the case details regarding this to Microsoft’s Call Center feedback team to ensure the support staff are aware of this process and to ensure that moving forward this is an option for future customers. So hopefully things will improve.

    So to summarise, if you find yourself in the same position as I was, and are being given the runaround by Microsoft’s Customer Support, just write a formal letter of complaint to Microsoft, and ask that it get escalated within Microsoft.

    Update: I’m now pretty sure that it was writing to Microsoft’s European Headquarters, and the subsequent correspondence with Rob Warwick, that got my complaint escalated and successfully addressed. I say this because last week I was phoned by the Dutch Xbox Live support team. My letter to Microsoft in the Netherlands had been passed to them to deal with. The support team proceeded to tell me that the data could not be corrected, and that I’d need to create a new Windows Live ID and a new service account. The same old story, in other words. I took some delight in being able to tell them that in fact I had already got my data corrected, and I did not need to have a new Windows Live ID created. Clearly, the message from the Xbox Global Escalations team has not yet got out to customer support…

    Update 11 October 2012: I’ve seen it being reported in several places on the web that Microsoft Customer Support is now able to migrate your account from one country to another. So it’s just taken five months for the message to get out from the Global Escalation team to Customer Support that migrations are possible…

    Update 25 January 2014: I’m back battling with Microsoft again. This time it’s because of the same problem that has occurred with Martin’s WLID (now called Microsoft Account). It has a US billing account associated with it, despite the fact that we live in the Netherlands. Trying to get Microsoft to resolve the issue is proving frustrating, to say the least.

    42 responses to “At Long Last – A Result!”

    1. markiz Avatar
      markiz

      I am unclear about this, but here me out..

      Does the Xbox escalations team have an official central email address that could be made public? By you? 😀

      I reckon if more people complain directly, more hasty change of policy might be implemented.

      In any case, I’ll give it a try.

      Thanks so much for this, it’s the first example of someone who succeeded that i know of.

      1. Geoff Coupe Avatar

        Markiz, I’d rather not simply give out an email address without permission, so what I’ll do is ask the member of the team with whom I’ve been in contact if there is a public email address that people can use to contact them with.

        1. markiz Avatar
          markiz

          I understand. that’s why i was being coy about it 🙂

      2. Geoff Coupe Avatar

        Markiz, I asked, but the reply is that there is no public email address for the Xbox Global Escalations Team. You’ll have to try and get it escalated via Customer Support, or, if that still doesn’t work, make a formal complaint in writing to Microsoft, and ask that it be escalated to the Team.

        1. markiz Avatar
          markiz

          Thanks for your time!

          Last night I was having a chat with an xbox live official support, and the women on the chat has escalated (what an awesome work BTW 🙂 my problem further. She even took my mobile phone number. I’m still not expecting anything, and not soon especially (she told me it would take weeks) but I got it started at least.

          I will also make a formal complaint directly to MS hq here in Croatia and in US probably, to increase my chances.

          Thanks again for offering a possible way to make this work.

          I will also update my topic on theverge.com when i get the time.

    2. Erik Avatar
      Erik

      Could you please share you letter? This way I can fill in my details?

      1. Geoff Coupe Avatar

        Erik, I based my letter to Microsoft Nederland on the example letters found on the http://www.mijnprivacy.nl site:

        Geachte mijnheer of mevrouw,

        Met verwijzing naar artikel 36 van de Wet bescherming persoonsgegevens, wil ik graag verbetering van mijn gegevens.

        Ik wens de volgende aanpassingen in mijn gegevens:

        Mijn Zune/Xbox Live account heeft “US” in plaats van “Nederland” als ‘country of residence’. Ik wil “Nederland” hebben, maar ik kan het niet veranderen.

        Mijn Zune/Xbox Live account is gekoppeled met mijn Windows Live ID: geoff.coupe@xxxxxxx(uniek ID: nnnnnnnn)

        Ik verzoek u mij binnen vier weken schriftelijk te berichten of dan wel in hoeverre u aan mijn verzoek voldoet.

        Als u aan mijn verzoek hebt voldaan, dient u zo spoedig mogelijk de aanpassingen door te geven aan derden aan wie u mijn gegevens hebt verstrekt.

        Als u met het oog op de vaststelling van mijn identiteit behoefte heeft aan een kopie van een rijbewijs, paspoort of ander identiteitsbewijs, ben ik bereid u deze te verstrekken.

        Ik wil u erop attenderen dat ik, indien u mijn verzoek niet inwilligt, genoodzaakt ben mij te wenden tot het College bescherming persoonsgegevens (CBP).

        Hoogachtend,

        G. Coupe

        1. Erik Avatar
          Erik

          Thank You. I didn’t receive an email about your reply. Maybe check your wordpress settings as this helps to keep this blog active. I can help with testing the settings of course.

          Below this reply I see:
          Notify me of follow-up comments via email.
          Notify me of new posts via email.

          Both of OFF by default. I can’t remember if I forgot this option the first time.

          1. Geoff Coupe Avatar

            Erik, you need to check the “Notify me of follow-up comments via email” at the time when you make the comment. Otherwise, you don’t receive any follow-ups…

    3. markiz Avatar
      markiz

      Geoff, this is an email i got yesterday from the escalations team, and now i’m confused, as it seems they are saying that WLID can be made free just by moving gamertag:

      “We’re sorry to hear you are experiencing difficulty changing the Windows LIVE ID associated with your gamertag. We understand you want to free your Windows LIVE ID so you can create a new account that corresponds with your country of residence (Croatia).

      As you indicated this can be done by associating the existing gamertag with a different Windows LIVE ID. We understand you received an error indicating the WLID can only be changed once every 30 days. Please understand certain restrictions apply to Windows LIVE ID changes:

      1. The WLID cannot be changed within 30 days of the GT creation

      2. The WLID cannot be changed within 30 days of the creation of the WLID.

      3. The WLID cannot be changed if the new WLID was associated with another Gamertag within the past 30 days.

      4. The WLID cannot be changed if the account was recovered to a new device in the past 30 days.

      To ensure the WLID can be changed after 30 days please login to accounts.live.com to update all information associated with both Windows Live IDs. Your existing Windows LIVE ID will be available for use with a new gamertag after a new Windows LIVE ID is associated with your existing gamertag. You can de-activate any undesired Windows LIVE IDs by logging into accounts.live.com, and closing the account. Have a great day.
      Regards,
      Xbox LIVE Escalations Team”

      What do you make of this?

      1. Geoff Coupe Avatar

        Markiz, this is a way to use your existing WLID to create a new Xbox Live account (with its new Gamertag), and then eventually get rid of the old Xbox Live account. You use your Xbox to do this. Since I don’t have an Xbox, I couldn’t make use of this method for myself.

        It’s similar to the method that Microsoft used for me:

        1) Create a new, temporary email address and use it to create a new WLID
        2) Transfer the existing Zune/Xbox Live account to the new WLID
        3) Your existing WLID then becomes free to have a new Zune/Xbox Live account created for it
        4) The new WLID/temporary email address can be deleted, and then the old Zune/Xbox Live account will also be deleted.

        The main drawback of the method is that none of your existing Xbox profile, achievements, or licensed games will be migrated to the new Xbox Live account – you will be starting again from scratch. If this matters to you, then you should reply asking for a migration. However, be aware that Microsoft will not guarantee that any licensed content will be migrated. I think only your profile and your achievements can be moved across to the new Xbox Live account. See the post from pmdci on this thread:
        http://answers.microsoft.com/en-us/windows/forum/windows_8-security/why-are-there-such-seemingly-arbitrary-divisions/16e1187c-2829-4e15-92f3-3f3015fda3bb?page=2#last

        1. markiz Avatar
          markiz

          How confident are you that by using this method I will in fact get to the point where I am able to link a new gamertag to my existing liveID?

          I am willing to go as far as finding someone online with an Xbox who would do this for me. In fact, I have a separate thread on MS answers about the issue where a moderator has offered me his assistance in this.
          But, on my first chat with an xbox support technician, he/she told me that that would not actually free up my existing WLID. And that confuses me.

          BTW, I got an response from escalations team where they revert back to suggesting me to use a new WLID 😦

          I have contacted personal data protection agency of my country and am waiting for a reply. If they give me some concrete links to specific laws, do you think I should contact MS HQ, or HQ of the croatian branch of microsoft?

          1. Geoff Coupe Avatar

            Markiz, well, as I said, I don’t have an Xbox, so I cannot be 100% certain that using an Xbox to shuffle accounts between WLIDs will work. I’ve seen people on the Microsoft Answers forum say it does – but that’s just what I read.

            If the escalations team are still suggesting that you simply create a new WLID and a new account linked to it, then I think that you have to reply that this simply is not good enough. If you cannot/will not delete your original WLID (because it is used for your online identity elsewhere), then your original Zune/Xbox Live account remains active – holding incorrect data – and this is clearly contrary to EU law.

            First, reply to the escalations team saying that their response is not satisfactory. By all means, point them to my blog, because that shows that it is possible to continue using your existing WLID with a new account. What they have told you is not the full story.

            In parallel to that, when you have a response from your local Data Protection Authority, use that to follow up with Microsoft in Croatia. It doesn’t hurt to pursue multiple routes, as I found in my own case.

            Good luck.

            1. markiz Avatar
              markiz

              For future reference, I tried the Xbox method, but it can only be done once the WLID/gamertag you want to free has been on the console for 30 days at least. Since I do not own one, that’s a no go.

    4. […] It took writing letters to Microsoft, but I finally managed to get my old Zune/Xbox account deleted, and used my existing Windows Live ID to create a new […]

    5. […] It took writing letters to Microsoft, but I finally managed to get my old Zune/Xbox Live account deleted, and used my existing Windows Live ID to create a new […]

    6. […] As a result of sending letters, I finally managed to get Microsoft to correct the false data in my account, so it can be done… Share this:EmailFacebookTwitterPrintLike this:LikeBe the first to like […]

    7. boma23 Avatar

      hi Geoff,
      Having moved from the UK a few years ago, I too am having an absolute nightmare getting anywhere with this same issue. It has been ongoing for over a year, and only when i decided to stick it up my own blog did I finally find yours, suggesting there is light at the end of the tunnel.
      I hope you don’t mind me posting a link, as I feel th more hits this issue gets, the better for all in the same situation.

      Microsoft Windows Live ID, Zune ID and Windows Phone 7 account nightmares if you go international…

      1. Geoff Coupe Avatar

        Hello Dominic – that’s quite a saga. It looks as though your case still hasn’t been escalated high enough within Microsoft – it’s still rattling around in Customer Support. I (and someone else I know of) got no result until my case was sent to the Xbox Global Escalation Team. Then it got resolved with their help. Note: I do NOT have an Xbox. The billing account that was causing the problem is shared between the Zune/Xbox Live and Windows Phone backend infrastructure used for billing and purchases.

        1. boma23 Avatar

          Saga isn’t the word… if this was fantasy fiction I’d be Terry Pratchett! There’ll be another post with the latest XBox Support transcript going up later.

          The lack of XBox console availability is also my main issue. Annoyingly though, It’s stopping me from fully utilizing my WindowsPhone7 device (which as you say relies on Zune, in turn linked to the old UK Xbox Gamertag causing the issue). When it does finally get resolved, I fully expect to lose my entire app history as a result!

    8. Markiz Avatar
      Markiz

      I too have managed to solve my problems.
      I did it using an Xbox. Since I do not own one, and do not even know anyone who ownes one, I accepted help from a Microsoft answers moderator to do it for me.

      I changed my password and gave it him. He put it in his xbox. It did not work. I changed my password back. We waited a month and tired again, and this time it was successful.

      I did not have to hard reset or anything. When I opened marketplace, it asked me to choose region/locale (it offered me the correct one: croatia).

      Whenever an app gets an update now and i tap “update” an error is reported, but than i just uninstall and install the app again.

      So I can conform that the xbox method works.
      ———————————————————–

      I do have a new problem though. Marketplace only accepts INTERNATIONAL CREDIT CARDS. Meaning, TRUE visa, mastercard and american.
      I am a student. So I am unable to get those credit cards. All of my cards are DEBIT.

      I was shocked after I was unable to add a card because I was sure the issue was resolved.
      I started a chat on ms support website. During the chat session, agent even called me (from USA), so as to make things faster. And at the end he said it must be the issue with a card, because everything checks out on their side. I checked on my banks website, and sure enough, all the cards I have are debit.

      So I am still unable to purchase anything, but one of these days, when I finish up with college and get a job, I’ll be on the horse 🙂

      1. Geoff Coupe Avatar

        Markiz – thanks for lettings us know that the Xbox method does work. Sorry to hear that you still have an issue because Microsoft don’t support debit cards. One step forwards, two steps back…

      2. kurotsuki Avatar
        kurotsuki

        Hello Markiz. Could you tell us who this moderator who kindly help you to fix your problem? I bought a Lumia 710 more than a month a go and my live id is already set to US (I don’t even has the chance to chose region). I wonder if I can use this method (by asking that same person to try fix this problem which I think is similar to yours).

        1. markiz Avatar
          markiz

          You choose the regio when you first open the marketplace/store app on your phone.

          I can not directly give you a contact email, but you could ask for help on this thread on microsoft answers. That’s where i got it.

          http://answers.microsoft.com/en-us/winphone/forum/wp7-wpapps/liveid-locked-to-us-region-because-of-the-xbox/478acffd-e115-4e58-8ba2-7ab136bf1bb1

          1. kurotsuki Avatar
            kurotsuki

            OK. I’ve replying on your thread to ask for similar help. I hope I can get over this 😦
            Thanks for your help ^^a

    9. Eugene Hawkins Avatar

      Hello
      I have create a new email account and put that as my email address for the Zune account. What do i do then? I cant seem to follow how to change it… Please help 🙂

      1. Geoff Coupe Avatar

        Eugene, I’m not sure what you mean when you say you have “put that (your new mail address) as my email address for the Zune account”. When a Zune account is created, it uses the email address of your Windows Live ID, and that address can never be changed…

        So, you may have created another email address, but you can’t edit your Zune account to change to your new email address. The system doesn’t allow it.

        1. Eugene Hawkins Avatar

          Sorry to sound dumb but is there an actual way to change my country for my Zune account?

          1. Geoff Coupe Avatar

            Eugene – as I wrote above:

            “So to summarise, if you find yourself in the same position as I was, and are being given the runaround by Microsoft’s Customer Support, just write a formal letter of complaint to Microsoft, and ask that it get escalated within Microsoft”.

            That’s the only actual way to get your country changed. You can’t do it yourself, and Customer Support will say they can’t do it. You have to get your request escalated within Microsoft so that it reaches the Xbox Global Escalations Team. They are the only ones who can get the country changed in your Zune/Xbox Live/Windows Phone account. And even there, what they are in fact doing is creating a new account, but linking it back to your original email/Windows Live ID, and then deleting the old account. So the effect is that your Zune account gets the correct country. Depending on what your old country and your new country are, you may get your Zune purchases migrated to the new account, but this is unlikely.

            1. Trygve Hovland Avatar
              Trygve Hovland

              Hi,
              I’m a norwegian who got my first windows phone quite early so i deliberately chose UK as my country when I created my zune account to get access to marketplace apps. After a while norway got in the mix and marketplace opened up for us.
              So therefore I wanted to change my zune account country to be able to buy norwegian apps and have region based apps available to me.

              I have googled this issue for a long time and stumbled upon this webiste just a month ago. I first tried the xbox support and got nowhere. They told me this wasnt possible at all. (as you have already stated on this blog) Instead of writing a formal letter I found some employees in Microsoft Norway and sent a descibribing e-mail also refering to this blog.
              First I got an answer that they would look in to this for me and get back to me. After a couple of days I was told this wasnt possible.. I didn’t reply to this e-mail and a couple of days later I got a new e-mail telling me that a english speaking representative from the Xbox team would contact me by telephone the next few days.

              A couple of days later i got a call from a member of the xbox support team explaining my case and also refering to this blog and the person at the other end new of this blog and issue at hand. I asked me a few questions on what my needs where and to be sure of some issues that could occur and he changed my zune accont contry from UK to Norway.

              Success! 😀

              I have the name and e-mail address of this person but I’m not sure its the right thing to do to publish this information here.

              1. Geoff Coupe Avatar

                Trygve, good to hear that you have also had success. But in answer to your question, please do not publish the name and email address of the Microsoft contact person here. It is private information.

              2. boma23 Avatar

                Trygve, I would DEARLY like the contact information of the MS rep you spoke to (I promise to keep it private!). I have currently run out of options going forward – XBOX support refuse to escalate it, and MS Support say they can’t do anything as it’s an XBox issue!
                Your solution seems the best yet, as you had your current tag’s region changed to the correct location, meaning app history is retained.

                please email me boma23 ( at ) outlook.com

                Many Thanks,
                Dom

    10. Asbjørn Avatar
      Asbjørn

      Thank you for this post! I live in Denmark, but when I created my Live ID over ten years ago, I chose the US as country – for obvious reasons. Now, this is causing me no ends of trouble. Thank you for pointing out that Microsoft is in breach of EU law. Unfortunately, the Danish data protection agency (Datatilsynet) is not quite as proactive as the Dutch one. I have, however, sent Microsoft an e-mail asking for this change to be made – and threatening them with the relevant authorities if they don’t comply with the law (we have a similar provision in the Danish law on personal information). I hate to take such steps, but it appears to be necessary. I had actually given up on this, but your story has proven that it is possible. It is just absurd the lengths you have to go to make such a simple change.

      1. Geoff Coupe Avatar

        Thanks, Al. Yes, I have seen it reported in a number of places now. It sounds as though it’s only taken five months for the message to get out from the Global Escalation team that these migrations are in fact possible…

        I suspect that Microsoft is trying to head off what would have been an avalanche of frustration that would have emerged once Windows 8 hits the streets.

        However, it still sounds a rather cumbersome process, so I suspect that many folks will still get frustrated – certainly if they have to wait six weeks for it to be completed…

    11. kurotsuki Avatar
      kurotsuki

      OK. After one week of email communication, the XBox support team help me by re-associate my old gamertag to a newly created live id, which makes my current live id doesn’t tied to any gamertag. Then I do the same thing with Markiz by re-register marketplace account using correct region this time. It’s worked and I now can see all apps that only released to my region.

      My only consent is xbox live games. Since my region doesn’t supported by xbox live, this makes my previous xbox live games (like fruit ninja, angrybirds, etc) are missing from my game list. I wonder how can I uninstall those games so I can use their space for music collections. My last resort is hard reset the phone. But that will make me lose all installed apps that is not supported by my region. So this is the last resort if there no other way. So, how can I uninstall unlisted apps?

      1. Geoff Coupe Avatar

        Kurotski, that’s a good point, but I’m sorry, I don’t know how you can uninstall unlisted apps without a reset of your phone. Perhaps you should ask this over at the Windows Phone forum:
        http://answers.microsoft.com/en-us/winphone/forum/wpapps?tab=all

    12. […] a US billing account was created some years ago, even though I live in the Netherlands. That took two years of battling Microsoft to get it resolved. Things have moved on, so perhaps it would not take so much effort this time […]

    13. […] I’m thinking that the next step will be a formal letter of complaint to Rob Warwick in the Xbox EMEA Senior Advocacy Team. At least he managed to get a similar issue with my Microsoft Account sorted. […]

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  • OK, So I’m Old…

    Scott Hanselman has a post about computer icons that refer to dead technology.

    Depressingly, I found that I knew all of them firsthand. In my defense, I claim that books are not a dead technology.

    4 responses to “OK, So I’m Old…”

    1. Matt Healy Avatar
      Matt Healy

      Another one missed in that post: the hourglass icon! I also remember those obsolete technologies, once upon a time I owned a car with an 8-track player. Those who don’t remember 8-track tapes also don’t remember extracting a snarled tape from the player!

      1. Geoff Coupe Avatar

        Hah – you’re right! The hourglass is also now obsolete – although I remember them as egg-timers when I was a child.

    2. coffeemike Avatar

      If it makes you feel better, *I* experienced all of the original sources firsthand. So, either now I’m old or you’re not as old as you thought you were – see it however you like.

      I also disagree about the visual voicemail icon – clearly it’s meant to resemble a cassette tape, or possibly reel-reel, but certainly not 110 film. (Although I can see the likeness. And have used 110 film.)

      1. Geoff Coupe Avatar

        Mike, yes, cassette is the most likely – probably the mini-cassette that was used in Dictaphones and answering machines. And thank you for making me feel slightly less old…

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  • Botanicula

    The makers of Machinarium have come up with a new game: Botanicula. I have a fondness for Adventure Games, and I quite liked Machinarium, although all the point-and-clicking did get a bit tedious at times.

    With Botanicula, although it’s also a point-and-click game, it never got tedious. That’s probably because of the strength of the story, the game’s charm and its inventiveness. Playing the game brought a smile to my face, as well as a couple of laugh out loud moments.

    The story is a quest of five unlikely heroes, and their attempt to plant a new tree.

    Botanicula artwork - Heroes

    They travel through fantastical landscapes and meet with over one hundred bizarre creatures.

    4_botanicula_1280x1024

    10_botanicula_1280x1024

    Highly recommended.

    2 responses to “Botanicula”

    1. Technogran Avatar

      I too love adventure games Geoff, so thanks for this post I will try this game out.

      1. Geoff Coupe Avatar

        I think you’ll like it, TG. It’s full of wit and charm.

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  • Designing an Online Ordering System

    …or: how not to do it.

    If you’ve ever worked in computing, as I have, then this story should cause chills to run up your spine. If it doesn’t, then, trust me, you’re in the wrong job.

    2 responses to “Designing an Online Ordering System”

    1. Matt Healy Avatar
      Matt Healy

      That is the equivalent of a bank leaving the vault keys on a hook outside.

      1. Geoff Coupe Avatar

    Leave a comment

  • Garden Visitor

    We had a visitor at the bird feeder yesterday. It was a female Great Spotted Woodpecker (Dendrocopus major) making the most of the last remaining scraps of food. While we often see (or hear) a pair of Green Woodpeckers in the garden, the Great Spotted variety mostly stick to the woods nearby.

    20120503-1654-03(001)

    20120503-1654-29(002)

    2 responses to “Garden Visitor”

    1. Simon Bradley Avatar
      Simon Bradley

      Great photos! I know how hard it can be to get a fast enough shutter speed to capture such shots.

      1. Geoff Coupe Avatar

        Thanks! Woodpeckers are also very shy (at least around here), so you have to be lucky to catch them in the act as well. Usually, by the time I’ve got my camera, they’re gone…

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  • Through The Valley Of The Nest Of Spiders

    That’s the title of the latest book by Samuel R. Delany.

    Judging by this review, it is a book that, like The Mad Man, simultaneously repels and attracts.

    Delany writes like an angel even when he’s describing the depths of hell, and he makes it sound like paradise.

    Um, I think I’ll add this to the library and open it when I feel strong enough.

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  • A Talent To Watch…

    He’s a young man called Cosmo Jarvis, a singer-songwriter. I came across the video of his song “Gay Pirates”, and thought it was pretty good…

    And then I found a much darker song: “Sure As Hell Not Jesus

    Jarvis directed these videos as well. The boy’s got talent…

    Leave a comment

  • “Features Have Changed”

    Oh gawd, here’s yet another example of Microsoft opening its mouth in order to change feet.

    We happy band of Windows Phone owners (a select few, I grant you) have had a number of ways to purchase Apps for our phone. We can browse the Apps Marketplace via our phones, via a web browser, or via the Zune software running on a PC. I say “had”, because as of yesterday, Microsoft has pulled the ability to browse the Apps Marketplace from the Zune software.

    Microsoft announced the change (on the same day as they implemented it) on their Windows Phone Blog. According to them, they’ve done it because their telemetry data tells them that only a minority of Windows Phone owners use the Zune software to browse the Apps Marketplace. That’s as maybe, but Microsoft could really have done a far better job of communicating the change than merely announcing it on a blog, which is probably read by a tiny minority of Windows Phone owners.

    Let’s imagine, for a moment, that you are one of the people (like me) who uses the Zune software to browse the Apps Marketplace. When you started up Zune on your PC yesterday, this is what you would have seen:

    Zune 5

    No information whatsoever about what the “new features” are, and you might be forgiven for thinking that the “new features” are something that has been added, when in fact something has been removed.

    You might think that it would have been far better to have had an explicit message communicating the fact that the ability to browse the Apps Marketplace has been removed, and to have had a link to the Apps Marketplace on the web, as well as saying that owners can also use their phones directly to browse.

    A number of people (myself included) have commented on the blog post to the effect that the communication of this change could have been handled far better. I see that the author of the post (Mahzar Mohammed) has responded in the comments, but he is still prattling on about the necessity to make the engineering changes. He doesn’t acknowledge (or perhaps didn’t even realise) that the bland “Features have changed” message in the Zune software was a terrible way to communicate the changes to users.

    2 responses to ““Features Have Changed””

    1. Al Feersum Avatar

      It’s a common problem with MS though. Not just with update messages to Zune, but also other stuff, like, things you really need to know about, for example, error messages. You receive a message that effectively says ‘There was an error.’ – yeah, really helpful that is. And then you search for information about the error, using the error code if there is one, and not even Microsoft have documented said error, even though there is an explicit error raised by a particular application.

      This isn’t great: especially when it’s your job to support and manage an application that thousands of people depend on.

      1. Geoff Coupe Avatar

        Yep, I fear that you’re right, Al. I just wish that they’d try and exceed our expectations every now and then instead of simply confirming their mediocrity.

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  • Left Hand, Meet Right Hand…

    Sigh, this is yet another rant about Microsoft…

    You may recall that I am concerned about the limitation in Microsoft’s Zune/Xbox Live/Windows Phone service account whereby you can’t change your country of residence if you move. You also can’t delete your Zune/Xbox Live/Windows Phone account without first deleting your linked Windows Live ID.

    I don’t want to delete my Windows Live ID (which I’ve had for more than 10 years), but I’d be perfectly happy to delete my Zune/Xbox Live/Windows Phone service account in order to start afresh with a new one.

    I’m not the only one so concerned, and there’s also an online petition about the issue.

    Last month, I wrote to Microsoft about this issue, asking that they give consideration to introducing the ability for consumers to delete a service account themselves, without also first having to delete the Windows Live ID linked to that account.

    Today, I got a reply from Rob Warwick, XBOX EMEA Senior Advocacy Team. It’s reproduced below (click for full size versions):

    Microsoft Reply scan

    Microsoft Reply scan0001

    I draw your attention to the bit where he says:

    …despite the fact a Windows Live ID needs to be linked to both these accounts, you can cancel either/or both Xbox Live and Zune without deleting the linked Windows Live ID.

    There will be a reply in the post to Mr. Warwick tomorrow. In part, it says:

    I am afraid that either you, or Microsoft’s Zune/Xbox Live Customer Support Teams, are very mistaken in this matter.

    I have tried, on two separate occasions, via online chats with Zune/Xbox Live Customer Support to get my Zune/Xbox Live service account deleted without deleting the linked Windows Live ID. On both occasions, the Microsoft representative flatly informed me that this was impossible, and that my Windows Live ID would have to be deleted first. Only then would the linked Zune/Xbox Live account be deleted.

    Their advice was to create a second Windows Live ID, and then create a new Zune/Xbox Live service account. This is also the answer that is frequently given in the online Microsoft Answers forums.

    Nowhere has it ever been stated that it is possible to cancel either/or both Xbox Live and Zune without deleting the linked Windows Live ID as you claim. In addition, Microsoft’s online self-help account management does not currently offer this option.

    Therefore, with regret, I state that your answer has completely failed to clarify the state of my accounts and the options open to me. I look forward to your further help in resolving this matter.

    Yours sincerely,

    Geoff Coupe

    Left hand, meet right hand…

    3 responses to “Left Hand, Meet Right Hand…”

    1. markiz Avatar
      markiz

      We need to get even more vocal.

      1. Geoff Coupe Avatar

        I really think that the best way, if you are an EU citizen, is to make a formal complaint to your country’s Data Protection Authority. If we can get them involved, things might start to move. It seems pretty clear that Microsoft is contravening EU law over this issue. See http://www.itisourdata.com. The more of us that complain to the Authorities, the more likely it is that they will move.

    2. […] received a reply from Rob Warwick, XBOX EMEA Senior Advocacy Team, that had me scratching my head, because he was claiming that it […]

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  • Meet The Romans With Mary Beard

    May I just say, what an absolute pleasure it was to be in the company of Professor Mary Beard last night when she introduced us to a variety of long-dead Romans.

    This was TV in the very best tradition of the BBC: to educate, inform and entertain.

    I’m pleased to see that I was not the only one so impressed.

    Roll on next week when we get to see Professor Beard enthusiastically declaiming about the social impact of the Roman latrines…

    5 responses to “Meet The Romans With Mary Beard”

    1. novocoboro Avatar

      I’m enjoying this series Geoff, even though the first installment had a bit much of her cycling round Rome looking rather like Paddington Bear in a bad wig.

      1. Geoff Coupe Avatar

        Yes, I think she has said that her director chose that look. It makes the brand. Still, I find it preferable that she looks natural, and not what the celebrity industry thinks a woman should look like. The real joy for me is that it’s a historical series on TV that doesn’t rely on bloody reconstructions. I can close my eyes and hear all the information. It’s radio on TV – in the very best sense.

      2. Geoff Coupe Avatar

        BTW, I miss your writing on your blog… Hope that your blog has lapsed simply because you have better things to do…

        1. novocoboro Avatar

          That’s nice of you to say so, thank you. I have been writing, I’ve just been neglectful of the blog.

    2. Tony Kirwood Avatar

      I love Mary Beard, too. Isn’t it great to have a TV presenter whose appeal is her enthusiasm and knowledge rather than the amount of Botox she’s pumped into her face. And there was a minimum of dramatics and throbbing music – just lots of insights into the Romans. Roll on her next series!

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  • Another Facepalm Moment

    Sigh. Microsoft has announced the versions of Windows 8 that will be available later this year, and I am once again shaking my head trying to understand what on earth they were thinking about when they came up with the scheme.

    Let me explain.

    At the moment, there’s a component that ships as standard in most versions of Windows 7: Windows Media Center. Most people don’t even know it’s there, which is a pity, because it’s a pretty good piece of software for turning your PC into a combined Entertainment Center for TV, movies, music and photos, and also provides DVR functionality for record and playback of TV. I’ve used it to set up our HTPC, which uses our TV to display our digital media (movies, music and photos).

    For the upcoming versions of Windows 8, Microsoft has done two things:

    1. Removed Windows Media Center from being a standard component shipped with Windows, to being an Add-on component (the “Media Pack”) that will be charged for separately.
    2. Prevented the Media Pack Add-on from being available to the consumer version of Windows 8, but only making it available for Windows 8 Pro.

    Now, I can understand Microsoft’s rationale behind (1). There are third party licensing costs involved (e.g. Dolby Digital codecs) in Windows Media Center, and by spinning the Media Pack off to be a separately charged item means that Microsoft can reduce the cost of Windows 8 slightly.

    But I really fail to understand why Microsoft are forcing those of us who are interested in buying the Media Pack to upgrade to Windows 8 Pro, instead of being able to continue with the consumer version of Windows 8. After all, Windows Media Center runs on Windows 7 Home Premium (the consumer product) today. It does not require Windows 7 Professional. Looking at the price differentials of Windows 7 Home Premium and Windows 7 Professional upgrades for XP and Vista today, I suspect I will have to pay almost twice as much for Windows 8 Pro as I would for Windows 8.

    The seven additional features of Windows 8 Pro are of absolutely zero interest to me, and have no bearing (as far as I can see) on the running of the Media Pack. Yet I, and others like me, who would consider upgrading to the Windows 8 version of Windows Media Center are faced with double costs: first upgrade from Windows 7 Home Premium to Windows 8 Pro, and then acquire the Media Pack.

    I think I’ll be seriously considering the zero-cost option of sticking with Windows Media Center running on Windows 7 Home Premium for as long as I possibly can, and I don’t think that I’ll be the only one.

    It seems to me that Microsoft has killed the potential market for the Media Pack with this move. That may, of course, have been their real objective in coming up with this scheme.

    Update 4 May 2012

    Oh dearie me. Microsoft has issued another post to clarify the situation. Except it seems to me to have changed absolutely nothing.

    The post contains a diagram showing the possible upgrade paths to a version of Windows 8 that will contain Windows Media Center:

    W8CP 07

    So, let me understand this. Let’s look at the starting points; you have a choice between plain old Windows 8 or Windows 8 Pro. The difference between these two features was defined in Microsoft’s original announcement of the Windows 8 versions. Here’s a part of the Features Table from that post showing the seven additional features that are included in Windows 8 Pro:

    W8CP 08

    The difference in cost between the two versions is likely to be in the region of $100, judging by the price differential between Windows 7 Home Premium and Windows 7 Professional.

    Now, looking at the diagram of the upgrade paths again, it is clear that, just as the original announcement stated, it will not be possible to simply add Windows Media Center to Windows 8 via an add-on pack that just contains WMC. Oh no, you have to buy an add-on pack that contains WMC and the additional features of Windows 8 Pro. So I would still end up buying Windows 8 Pro features that I don’t want or need (at a likely $100 cost) along with a cost for the WMC component.

    To add insult to injury, it appears that the version of WMC that will be available for Windows 8 is essentially the same old version as the one that we currently get for free in Windows 7.

    I think that seals the deal for me: I’m sticking with my Windows 7 Home Premium (with its free WMC) as the operating system on my HTPC. I see no point in paying $100+ for a version of Windows 8 that gives me no advantages whatsoever.

    Update 11 May 2012

    I see that Microsoft has now closed the comments on both of their posts on the Building Windows 8 blog on this issue. Too many negative reactions, I suppose, and who can blame us?

    Paul Thurrott has also now weighed in with a column in which he also vents about Microsoft’s media direction.

    The thing is: Microsoft had something in WMC that was ahead of the curve, and they have dropped the ball. Their vision has failed – probably the original team got disbanded, and their executive sponsorship vanished. Much the same thing has happened with Windows Home Server.

    It’s also true that streaming of content is on the rise; but there will always be a minority of users for whom streaming will never be the answer. I’m in the countryside, at the end of a piece of wet string – I depend on optical media for high quality content. I also depend on optical media for content that is otherwise not legally available in my market.

    It’s all very well for Microsoft to say that I can get my DVD codecs from third parties, if I’m not prepared to pay top whack for Windows 8 Pro, with its features that I don’t want. But quite honestly, the sort of bloatware that third parties provide is something that I don’t want to be forced to accept.

    We seem to be heading back to the old days, when we had to buy something like Nero in order to be able to burn a CD in Windows. Over the years, Nero ballooned into a software suite that was truly appalling. It was a relief to be able to dump it, and just use the features built-into newer versions of Windows to handle my optical media.

    Now, with Windows 8, Microsoft seem to be turning the clock back to the bad old days. The bean-counters are in charge. The people with vision have left the company.

    Update 7 June 2012

    Microsoft has quietly removed two features from the version of Windows Media Center for Windows 8. These features are required for dedicated HTPCs. See this post at The Digital Media site for details. Two more reasons not to upgrade my HTPC, it would seem.

    Update 3 July 2012

    Well now, Microsoft has just thrown a curve ball. They’ve announced that the upgrade price from Windows 7 to Windows 8 Pro (note: the Pro version!) will be $39.99 up until 31 January 2013. That is a very attractive price, I have to say. It also includes a free upgrade to Windows Media Center. Now at that price, while I will certainly upgrade our other PCs with Windows 8 Pro, it is also going to make me think hard about whether I should not just take the plunge and upgrade our HTPC as well.

    I find it interesting that the upgrade is for the Pro version of Windows 8, rather than simply the base Windows 8 version. Perhaps Microsoft has been stung by all the negative reactions from the technical press and blogs about Windows 8 and is making a gamble here to regain lost ground. Whatever the reason, I find it an attractive offer.

    6 responses to “Another Facepalm Moment”

    1. Kirk Avatar

      R.I.P. Windows 8…

      1. Geoff Coupe Avatar

        Actually, I quite like Windows 8, just not this particular marketing decision. And the installed base of Windows Media Center users is so small that I doubt it will bother Microsoft in the slightest…

    2. Jack D Avatar
      Jack D

      This would all be terrible as you say, if it were true. The Media Pack is standard with Win 8 and stripped from Pro, available as an add on. Just as most businesses don’t want games included they do not want Media playback either… hence it is an optional extra. I’m not sure about the Enterprise version… chances are it will include the Media Pack but not be installed by default in much the same way as, say, print services for UNIX are.

      1. Geoff Coupe Avatar

        Jack – I think that you are incorrect.

        Currently, Windows Media Center comes as standard on four versions of Windows 7: Home Premium, Professional, Ultimate and Enterprise. By bundling it with these four SKUs, Microsoft is paying third parties such as Dolby Laboratories for licenses that are not used in the majority of cases. With Windows 8, Microsoft are taking the opportunity to strip out WMC and these licenses from all SKUs and just make it available to those who want it.

        If Microsoft want to save on licensing costs (and they do), it would make zero sense to carry on supplying WMC in the consumer version of Windows 8, yet ask people to pay for it with Windows 8 Pro. Nope, they’re stripping it out of all SKUs. See this report from last year:
        http://www.zdnet.com/blog/microsoft/dolby-our-technologies-are-not-built-into-microsofts-windows-8/10287

    3. […] I really dislike the marketing decision that Microsoft has made concerning Windows Media Center. However, on the upside, it means that I won’t be upgrading my HTPC to Windows 8. It will remain on Windows 7, running Windows Media Center, until something better comes along. […]

    4. […] I really dislike the marketing decision that Microsoft has made concerning Windows Media Center. However, on the upside, it means that I won’t be upgrading my HTPC to Windows 8. It will remain on Windows 7, running Windows Media Center, until something better comes along. […]

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  • Persecution?– I Think Not

    I see that Lord Carey, former Archbishop of Canterbury, is claiming that Christians are being persecuted in the UK.

    What I see is that UK society is waking up to the fact that historical privilege accorded to religion to practise its bigotry and condemnation of others is being questioned.

    Quite right too.

    Humanity is better than you, Lord Carey. Get over it.

    Oh, and I see that Shuggy has a few relevant examples over at his blog concerning Christian persecution. And I simply can’t resist mentioning Urban Grandier as an example of Christian persecution.

    Motes and beams, George?

    2 responses to “Persecution?– I Think Not”

    1. shuggymcglumpher Avatar
      shuggymcglumpher

      Thanks for the linkage. And your comment, which is showing on my dashboard but not on the blog for some reason I can’t fathom.

    2. […] I admit, when I first read of Lord Carey’s performance at the Coalition for Marriage rally at the recent Conservative Party Conference in the UK, I rolled my eyes, sighed deeply, and thought I should just ignore it. While it was yet more evidence that he, and his fellow travellers, such as Anne Widdicombe, are simply bigots, it gets tiresome pointing this out every time. […]

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  • Don Norman on Windows 8

    Don Norman is a well-respected consultant and author working in the field of product design and ergonomics. His classic “The Psychology of Everyday Things” (1988) – in his own words: part polemic, part science. Part serious, part fun – contains a critique of design and design principles that are still relevant today. And his later book “Turn Signals Are the Facial Expressions of Automobiles” (1992) carries that forward, with one chapter – the Teddy – being especially thought-provoking and prescient over how we seem to be developing a symbiotic/dependence relationship with our Smartphones.

    So I was interested to read what Norman thinks about Windows 8. As I’ve written before, an awful lot of people seem to think it is a disaster (I’m not one of them). And it appears, like me, Donald Norman is a fan of Windows 8:

    Windows 8 is brilliant, and its principles have been extended to phones, tablets, laptops, and desktop machines (and larger – for example, Surface), whether operated by gesture, mouse and keyboard, or stylus, but with appropriately changed interaction styles for the different sizes of devices and different input devices.

    Of course, being the thorough observer that he is, he references some of the negative reviews of Windows 8 in his piece:

    Here is a critical review by Troy Wolverton of Silicon Valley.com who used Windows 8 for awhile.  Nice dress, he says, but crappy fit. Multitasking is difficult or not even possible beyond two metro apps. Most work still requires the old (Windows 7) desktop, and switching between Metro and desktop is difficult. And he gives a simple example of quitting a Metro application that should send shivers down all of our backs

    Perhaps, but I notice that Wolverton doesn’t exactly play fair. His example is not correctly reported. What he says is:

    Take a simple example: closing programs. Since Windows 95, users have typically just clicked on the “x” in the upper right hand corner of the program’s window to close it. For those who prefer to use the menu bar, you can usually click on “File” and then “Exit.”

    But with Metro-style apps, you won’t find a close-program “x.” You won’t even find a menu bar. Instead, to close a program you have to move your pointer to the top edge of the screen, click and hold until the app screen becomes a thumbnail and then drag that thumbnail image to the bottom of the screen. And you have to do all this without any clues: there’s nothing to “grab” at the top edge of the screen and the interface gives you no indication of what you should do with the thumbnail once you’ve grabbed it.

    That’s merely one of many commands that are not only different but also hidden by the Metro interface.

    Er, no, Mr Wolverton – you don’t need to “click and hold until the app screen becomes a thumbnail” – merely moving to the top of the screen turns the cursor into a thumbnail. At that point, there are two options open to the user. You can click and drag the cursor to the bottom of the screen to close the App; or you can click and drag it to the left or the right border of the screen to split the screen for multi-app working.

    It’s true that the options are not spelled out. But on the other hand, neither are much of the workings of the current version of Windows. People learn about them over time. And, yes, some people never learn, despite good design. But let’s not throw the baby out with the bathwater. Windows 8 is a radical rethinking. It has excellent design principles and it deserves a chance. What it does not deserve is lazy condemnation by people who don’t approach it with an open mind. 

    One response to “Don Norman on Windows 8”

    1. […] As you may be aware, I’ve been following the development of Microsoft’s Windows 8 operating system with some interest. […]

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  • The European LGBT Survey

    I noticed on the web site of the European Parliament’s Intergroup on LGBT Rights an item about the fact that members of the European Parliament have welcomed a new survey into the lives of lesbian, gay, bisexual and transgender people in the European Union and Croatia.

    The survey asks a range of questions about LGBT people’s experiences including:

    • Personal circumstances
    • Public perceptions and responses to homophobia and/or transphobia
    • Discrimination
    • Rights awareness
    • Safe environment
    • Violence and harassment
    • The social context of being an LGBT person

    The survey has been drawn up on behalf of the the European Union Agency for Fundamental Rights (FRA) in order to gather data in support of equal treatment legislation and policy making.

    I’ve just filled in my response. If you are an LGBT person living in the EU (or Croatia), I urge you to do the same.

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  • Blogging Logging

    Near where we live is an area known as the Zwarte Veen (the Black Bog). The bog has long since been drained and is now farmland. We often walk the dogs along a track running through the area. The track has had trees planted on either side, and these are now mature.

    20120407-1054-55

    The owners of the trees have started logging at the end of the avenue. Seeing them piled up by the side of the road brings home just how big the trees were.

    20120407-1053-44

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  • The Newton Channel

    Today, the Guardian newspaper launched a promotion of the Newton Channel, a company that makes short films on science topics. Whilst the Newton Channel has been around for a while, this is the first time that I’ve come across it.

    I’m rather looking forward to browsing through their catalogue, which has such eminent science stars as Richard Dawkins, Brian Cox and Marcus du Sautoy dealing with a variety of scientific topics.

    I began with Marcus du Sautoy, whose exploration of the land of mathematics is always rewarding. And while this capsule on probability is good, I confess that I found the reference to Sally Clark rather superficial. Yes, du Sautoy pointed out the faulty statistics behind her conviction, but what was left unsaid was the human cost. Sally Clark is dead, almost certainly as a result of what she was put through. The cold equations have a human side that must not be forgotten.

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  • Fun With Technology–Part VII

    Important Update 27th October 2012: The bug described below has been fixed in the final release of Windows 8.

    Hoorah!

    Update 24 October 2013: With the release of Windows 8.1, I found another issue with “Play to”. I posted it in a Microsoft forum, and got some useful feedback from Microsoft’s Gabe Frost. The issue is not resolved, but at least we now know what’s going on. See https://gcoupe.wordpress.com/2013/10/23/play-to-and-windows-8-1/

    Original Post

    Here we go again – one step forwards, two steps back… Something that was working under Windows 7 has stopped working in the Windows 8 Consumer Preview, and that is the “Play to” feature of Windows Media Player.

    Almost three years ago, I wrote a post (Fun With Technology – Part IV) describing my trials and tribulations with this feature of Windows Media Player in an early version of Windows 7. Sometimes it would seem to work, and sometimes it didn’t. I eventually found out, and described in that post, what was going on. I also identified how to get “Play to” working very satisfactorily for the devices on my home network. And there matters have rested until now, when I’ve found that Windows 8 Consumer Preview has broken things again.

    First, let me recapitulate some of the background terms and technology specification used by Microsoft in its implementation of “Play to” and how I’m using it at home. These come from the Digital Living Networking Alliance, or DLNA for short. Their specification defines how a variety of different types of digital devices can connect and share information. This I’ve summarised in the following table:

    Device Class What it does Examples
    Digital Media Server (DMS) Stores content and makes it available to networked digital media players (DMP) and digital media renderers (DMR). Some digital media servers can also help protect your content once stored. PCs and network attached storage (NAS) devices
    Digital Media Player (DMP)
    Finds content on digital media servers (DMS) and provides playback and rendering capabilities. TVs, stereos and home theaters, wireless monitors and game consoles
    Digital Media Renderer (DMR)
    These devices play content received from a digital media controller (DMC), which will find content from a digital media server (DMS). TVs, audio/video receivers, video displays and remote speakers for music.
    Digital Media Controller (DMC) These devices find content on digital media servers (DMS) and play it on digital media renderers (DMR). Internet tablets, Wi-Fi® enabled digital cameras and personal digital assistants (PDA).
    Digital Media Printer (DMPr) These devices provide printing services to the DLNA home network. Generally, digital media players (DMP) and digital media controllers (DMC) with print capability can print to DMPr. Networked photo printers and networked all-in-one printers.

    Table 1: Information drawn from the DLNA web site.

    Windows 7 implements a number of these classes as shown here:

    Device Class Windows Implementations
    Digital Media Server (DMS) When media streaming is enabled, Windows acts as a DMS.
    Digital Media Player (DMP)
    Windows Media Player and Windows Media Center act as a DMP when browsing shared media libraries
    Digital Media Renderer (DMR)
    Windows Media Player acts as a DMR when configured to allow remote control of the Player.
    Digital Media Controller (DMC) The “Play To” feature from Windows Media Player launches a DMC to control the media playback experience

    Table 2: Information drawn from the Engineering Windows 7 Blog.

    At its simplest, just two devices can be involved: a Server and a Player. These can even be running on the same physical device, as in the case where your Windows Media Player on your Desktop PC is streaming music or video stored on the PC itself. The next step up is where the server and player are on separate physical devices. Two typical scenarios are shown in figure 1:

    WMP Scenarios
    Figure 1: Typical scenarios of simple case of DMP devices accessing DMS devices.

    I’ve used the Denon AVR3808 as an example, since this is what I have in my home network. My DMS is a headless (no monitor, keyboard or mouse) home-built PC running the Windows Home Server 2011 operating system.

    In my particular case, both the two scenarios shown above will work, that is, the DMS that is part of WHS 2011 will stream audio to other PCs in the home network, and to the Denon AVR3808. Under the covers, there’s actually some negotiation of streaming formats going on. This is because I have stored all my music files on the WHS 2011 in Windows Media Audio Lossless (WMAL) format. This presents no problems for the PCs, since the Windows Media Players installed on them can handle WMAL. But while the Denon can handle standard Windows Media Audio, it can’t handle the Lossless variant. So when I use the Denon to browse my music library on the server and select a track to play, the DMS in WHS 2011 sees that the Denon can’t handle WMAL and transcodes the stream into a format that the Denon can handle on the fly.

    The interesting scenarios are where there are three devices linked together: a Digital Media Server, a Digital Media Controller, and a Digital Media Renderer.

    WMP Scenarios 2
    Figure 2: Typical scenarios of a three device link (DMS-DMC-DMR).

    In my case, all flavours of scenario 3 will work. That is, I can stream from my Windows Home Server using the “Play To” feature of Windows Media Player running in either Windows 7 or Windows 8 Consumer Preview, and push the stream to PCs that are running Windows 7 or the Windows 8 Consumer Preview.

    But while scenario 4 works if “Play to” is running in Windows 7, it does not work if “Play to” is running in Windows 8 Consumer Preview.

    Here’s a screenshot of the “Play to” of Windows Media Player running in Windows 7, and streaming a WMA Lossless file to my Denon:

    WMP 12 12

    The WMA Lossless file is held on the WHS 2011 system, and is being transcoded into a different format on the fly so that the Denon can play it. I’m not sure whether the transcoding is being done on the Windows 7 PC (where the Windows Media Player is running), or whether it is being done at source on the WHS 2011 system. Either way, the Denon is being fed with a stream in a format that it understands, so it plays it without problem.

    Now look at the following screenshot. It’s the very same music file that has been chosen from the Music Library held on the WHS 2011 system, but this time the “Play to” and the Windows Media Player are running on Windows 8 Consumer Preview:

    WMP 12 11

    As you can see, the Denon is reporting an error – it can’t play the file. I’m pretty sure that this is because no transcoding is being done – the WMA Lossless file is being sent straight to the Denon.

    In Windows 8, the Windows Explorer also has the “Play to” feature, and the same error occurs:

    WMP 12 13

    So, to sum up; something has been broken in the “Play to” feature in Windows 8 Consumer Preview. Hopefully it will get fixed before Windows 8 is released

    One response to “Fun With Technology–Part VII”

    1. […] Windows Media Player to stream music to other devices (e.g. my Hi-Fi amplifier) on the network. I found that this feature was broken when I tried it in the Windows 8 Consumer Preview. Now that I have the Release Preview installed, I had hoped that Microsoft would have fixed […]

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  • The Devils

    Hurrah! The British Film Institute has just released the complete UK ‘X’-rated version of Ken Russell’s The Devils on DVD. It’s in its original aspect ratio of 2:35:1 and looks absolutely stunning. Derek Jarman’s sets are seen to the best effect, and the cast give all they’ve got to Ken’s extraordinary vision.

    It’s forty years since the film was first released, and Russell had problems with both the studio (Warner Brothers) and the censors. For years, the only version that was available was a cut version of questionable technical quality in the wrong aspect ratio.

    In retrospect, it’s hardly surprising that Russell had to fight to get his vision realised. Even after forty years, the mixture of religion, politics, sex (both sacred and profane) and violence is a heady brew, with more than a whiff of brimstone about it. As my favourite film critic, Mark Kermode, says, it is:

    Russell’s greatest work. A fearsome, breathtaking masterpiece.

    Despite the extravagance of Russell’s vision, the core facts of the story are historically true. His screenplay is based on Aldous Huxley’s The Devils of Loudun, which documents the events of the time, and includes letters written by the protagonists. Wikipedia sums it up thus:

    Urbain Grandier was a priest burned at the stake at Loudun, France on August 18, 1634. He was accused of seducing an entire convent of Ursuline nuns and of being in league with the devil. Grandier was probably too promiscuous and too insolent to his peers. He had antagonised the Mother Superior, Sister Jeanne of the Angels, when he rejected her offer to become the spiritual advisor to the convent. He faced an ecclesiastical tribunal and was acquitted.

    It was only after he had publicly spoken against Cardinal Richelieu that a new trial was ordered by the Cardinal. He was tortured, found guilty and executed by being burnt alive but never admitted guilt.

    I must get a copy of the book for myself.

    I watched the DVD last night and what struck me was how little things change, the same religious and political struggles are still with us, as are those who are prepared to use them for their own ends.

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