Reflections on life at “De Witte Wand”…

  • Listen

    A wonderful episode on Doctor Who last night: Listen. Right up there with Blink in terms of plot dovetailing and hide-behind-the-sofa factor. Clara is developing into a nicely-rounded character, and the restaurant scenes between her and Danny Pink were very good in their toe-curling embarrassments, and reminiscent of Moffat’s earlier work in Coupling.

    I thought it was interesting that the central idea in Blink was that you must not look away from a Weeping Angel, but that in Listen, you must never look at a Listener; polar opposites, but both equally capable of racheting up the fear factor. And the reveals of the boy in the barn and the barn itself at the end – well, I gasped at the audacity of it.

    I liked the way that the central idea of there being listeners hiding under every bed was never entirely resolved one way or the other. Is it all in our imaginations or not?

    Classic Doctor Who.

    2 responses to “Listen”

    1. Mark Avatar
      Mark

      a lot of empty holes in the episode. So we are to assume he fell asleep at the beginning and wrote “listen” on the chalkboard, then woke back up in the same spot? and that a kid was hiding under the bedcovers and after all of that quietly walked away when their back was turned.. as you say, lots of unanswered questions!

      1. Geoff Coupe Avatar

        We don’t know that the Doctor didn’t write on the chalkboard himself (or even that he wasn’t aware of writing it himself – we are led to believe that is the case, but it ain’t necessarily so). That there was someone/something on the bed is undeniable, but it could have been a kid – we see the dressing gown on the door swinging to show that someone/something left the room, quietly or not.

        The thing is that it’s a Schrödinger’s Cat episode – both possibilities are equally likely, and perhaps even both at the same time. It may be all in the Doctor’s imagination or not, and it may be that Listeners are real, or not. The episode resolutely refuses to resolve itself for us. The cat stays inside the box.

        Moffat being Moffat, he may resolve it later in the story arc of this or even next season, but my feeling is that he will leave the cat in the box.

        Over in the Guardian, there’s a raging debate going on as to whether the boy in the barn was the young Doctor or the Master. Personally, I think it’s much more satisfactory from a story point of view to have it be the Doctor. Then we have the pleasing symmetry and chicken-and-egg situation over who originates the “fear is a superpower” speech…

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  • Pride

    There’s a new film coming out (if you’ll pardon the pun): Pride. It tells the true story of a group of lesbians and gay men from London who went deep into the Welsh valleys to support the miners during the dark days of the miners’ strike in the mid-1980s.

    It looks as though it’s wonderful, and will take me back to remembering those times. There’s a good interview with actor Bill Nighy and writer Stephen Beresford here.

    Addendum: Mark Simpson has a terrific post about the film and his recollections of being involved with the LGSM group. Shake that bucket!

    4 responses to “Pride”

    1. Matt Healy Avatar
      Matt Healy

      I grew up in Wisconsin so didn’t learn much about coal mining growing up. But my wife’s family came from Appalachia so I have heard a lot about the industrial history of coal mining from her father, who was born not far from when the events described in this article happened:
      http://en.wikipedia.org/wiki/Battle_of_Blair_Mountain

      1. Geoff Coupe Avatar

        Matt, thanks for that reference – a piece of history that I didn’t know about.

        1. Matt Healy Avatar
          Matt Healy

          Very few Americans know about it either — I learned it from my father-in-law. My own father, a retired HISTORY PROFESSOR, had not known this story until I told him (he had of course been aware generally that labor relations in the Appalachian coal mines in the 20th century were not exactly sweetness and light).

    2. Matt Healy Avatar
      Matt Healy

      PS: I highly recommend the film Matewan, about this history. One of the best lines is delivered by James Earl Jones in the role of a black miner. Referring to a certain racial epithet he allows as how he is accustomed to white folks using that word, “but DON’T call me a SCAB!”

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  • A Romp With Robin

    Just finished watching the Doctor Who episode: Robot of Sherwood. My, that was fun! Mark Gatiss writing at the top of his form, with lots of jokes and a serious question of what it means to be a hero. Peter Capaldi, Jenna Coleman. Tom Riley, et al, delivered in spades. A terrific episode, despite the hasty re-editing to remove a beheading.

    Loved it, from beginning to end. Capaldi is going to be one of the great Doctors, mark my words.

    One response to “A Romp With Robin”

    1. Mark Avatar
      Mark

      agghhhh. here in the states I have to wait a couple more hours.. cannot wait!

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  • Nailed?

    Regular readers of this blog will know that I’ve been looking at the specifications of the Lenovo ThinkPad 10 (the TP10) and the Microsoft Surface Pro 3 (the SP3) tablets, and trying to decide which of them is the best fit with my needs and usage. It’s been a bit of a saga, beginning back in May, with the announcement of the SP3 by Microsoft. I thought that the specifications of the SP3, whilst impressive in some respects, had some surprising omissions. I concluded that I would probably give the SP3 a miss.

    I revisited the topic in June, once TP10 models were becoming available, and pricing details were known. At that point, despite the SP3’s negatives, the SP3 model that I was most interested in (with the Intel Core i3 processor) was only slightly more expensive  (€15) than the closest equivalent TP10 available at that time, with its smaller display and less powerful processor. However, my decision was still not clear-cut, so I returned once more to the topic in July when I compared both the TP10 and the SP3 to my current tablet, the Lenovo Thinkpad Tablet 2 (the TPT2).

    I’ve had the TPT2 since January 2013, and it has served me very well. Things were becoming clearer by July 2014, as a result of both the TP10 and the SP3 getting in the hands of customers, and them posting their experiences and issues in community forums. In recent weeks, the TP10 has started appearing in Lenovo’s online web stores around the world. Interestingly, the models offered include versions with Windows 8.1 with Bing, a lower-priced alternative to those offered with Windows 8.1 Pro (which have, up until now, been the only versions available here in the Netherlands). I don’t need the additional features of Windows 8.1 Pro in my tablet, so that gives me an immediate saving of €130.

    That means that a TP10 with 4GB RAM, 64GB storage and no WWAN (i.e. the closest equivalent to the Core i3 version of the SP3) is €620 versus the SP3’s €819. I have to say that while the SP3 is an impressive engineering feat by Microsoft, the design has just too many compromises for me:

    • The rear camera is a low-resolution, fixed-focus device, which can’t be used for scanning documents, and which does not support the Panorama feature in Microsoft’s Camera App (despite Microsoft’s SP3 User Guide falsely claiming that it can). Addendum: The Panorama feature is now working, thanks to a software update released in September 2014. However, no software update will be able to compensate for the fixed-focus camera…
    • There are too many complaints that the WiFi capability does not work properly. Microsoft has admitted that there is an issue, and is working on a fix, but that is not yet available, with no estimate on when it will arrive.
    • In addition to the WiFi connectivity issue, there is also evidence that WiFi performance is poor under certain circumstances.
    • There is no GPS chip in the SP3. Personally, I think that every tablet should have one by default. Location via WiFi triangulation is not sufficient outside of built-up areas.
    • The SP3 is very difficult to repair (that IFIXIT teardown is hilarious, and well worth reading). If something goes wrong, the SP3 really needs to be thrown away and replaced. That doesn’t help my hankering to improve my green credentials.
    • And the big one: the SP3 is not fanless. It uses the Haswell generation of Intel’s Core processors, and their thermal output requires fan-assisted cooling for the most part.

    On that last point, it is true that Intel has now managed to produce a version of the Haswell chip that can be used in fanless tablet designs, but it’s clear that the SP3 was designed around the mainstream Haswell chips, and that means a fan is a necessity. All eyes are now turning to Intel’s next generation of chips, code-named Broadwell, and now becoming available under the moniker of Core M. These really do promise to deliver a full x86 platform as well as the performance beyond that of a smartphone or an Intel Atom-powered tablet (e.g. the TP10) in fanless designs. The first Core M-based fanless tablets/convertibles have already been announced by Lenovo (a new Helix model) and HP. They are both larger than the 10.1” form factor of the TP10 (possibly because the Core M chips are physically larger than the current Intel Atom chips?), so it’s quite possible that smaller tablets will continue with Atom-based designs. However, it seems almost a certainty that Microsoft must be at least thinking about a fanless SP4 having the same form factor and size as the current SP3, and such a design would be based around Core M.

    To sum up. Now that a wider range of TP10 models are available here in the Netherlands, I could get a TP10 (faster, with a better display, and twice the RAM) to replace my existing TPT2 for €620. I definitely won’t be going for the SP3 (at €819) – too many compromises and issues for me. I could also equally continue using my TPT2 quite happily and wait to see what an SP4 has to offer. There’s no rush.

    Addendum: I have a TP10 on loan!

    4 responses to “Nailed?”

    1. Mike Tremoulet (@coffeemike) Avatar

      Thanks for narrating the whole journey; I’ve enjoyed and benefitted from it.

      It’s interesting, as I’m looking as to what will replace my current MacBook Air. The form factor of the SP3 is attractive, but I need to look harder at the other OEMs, especially as new lineups have been announced.

      Horsepower remains one of my key concerns, as through the magic of desktop virtualization, my work desktop is now a virtual machine on my MacBook. (I’ll let that sink in for a moment.) That makes RAM in particular a key concern – 4 GB isn’t enough breathing room. I’m very comfortable with Win 8.1, so I’m keen to try a tablet/convertible form with a good digitizer pen.

      All of that to say: Please keep writing about your experiences. Still learning from you. 🙂

      1. Geoff Coupe Avatar

        Hi Mike, good to hear from you, glad you find my ramblings of some interest! It always seems as though the tech that we want is just around the corner and six months down the road… I think that the Core M generation will be a success, but I’m already seeing grumblings from some artists that the chips won’t have the power that they need in their drawing/painting applications…

    2. […] reached a decision (of sorts) on the 6th September 2014, and wrote a post on it. The bottom […]

    3. […] and to Microsoft’s Surface Pro 3, wondering whether to make a move to a newer device. I finally came to the decision, after much vacillation, to sit this round out, hang on to my TPT2,  and wait for up to a year […]

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  • Praise Indeed

    David Mitchell’s new book The Bone Clocks is published today. I was knocked out by his Cloud Atlas and by The Thousand Autumns of Jacob de Zoet, so I’m looking forward to reading the new book with great anticipation. I went down to the local village bookshop last week and ordered my copy.

    Today’s Guardian has a review of the book by another writer whom I admire without reservation and trust absolutely – Ursula le Guin. She likes it, so I’m sure I will too.

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  • Photo Metadata – Software for Rights Test

    The standards organisation IPTC has just published the results of a test of commonly available software to find out how effective different tools are in writing, editing and reading rights data in an image.

    I’m pleased to see that Photo Supreme, the software I use for managing my photos, has come out well.

    4 responses to “Photo Metadata – Software for Rights Test”

    1. JL Beeken Avatar

      I’m surprised to see GeoSetter only got a yellow. And Photoshop Elements that’s an absolute pain to use (I guess they weren’t counting that part) got a green+.

      1. Geoff Coupe Avatar

        Yes, I thought that Geosetter handled all the Rights fields, at least in Core (it doesn’t handle the Plus and Extension standards)… Hmm. And I agree about PE being a pain to use. But the IPTC is only considering whether the tools handle their fields…

      2. Geoff Coupe Avatar

        I *think* that Geosetter is missing the “Usage terms” field, which is why it only gets a yellow light…

        1. JL Beeken Avatar

          I do most of my work with Photo Mechanic and that got high marks too. For my purposes, anyway, GeoSetter is more than sufficient.

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  • Step Away, Professor Dawkins, Step Away…

    One of the reasons why I refuse to use Twitter is because it is impossible to have nuanced conversation and argument in a straitjacket of 140 characters. However, as the saying goes, fools rush in, where angels fear to tread

    And so it is with Richard Dawkins, who in response to someone who tweeted:

    I honestly don’t know what I would do if I were pregnant with a kid with Down Syndrome. Real ethical dilemma.

    responded with

    Abort it and try again. It would be immoral to bring it into the world if you have the choice.

    Oh god; *facepalm*. Talk about a hostage to fortune. Ophelia references a discussion between Michael Bérubé (whose son, Jamie, has Down Syndrome) and the moral philosopher Peter Singer. It’s worth reading.  Dawkins, it should be noted is a scientist, not an ethicist or moral philosopher.

    Professor Dawkins has a history of opening his mouth to change feet when he uses Twitter. Personally, I think he should stop using it. It’s an embarrassment to all concerned.

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  • “ISIS is a Zionist Plot”

    There’s a small disturbance in the Force here in the Netherlands at the moment. A civil servant, working for the Ministry of Security and Justice as a Project Leader for the National Cyber Security Centre, just so happened to tweet (and I paraphrase) that

    “the terror group ISIS does not exist and it is all a Zionist plot to defame Islam”.

    Yasmina Haifa, for it was she, has since deleted the tweet, claiming that she belatedly realised the political sensitivity in relation to her work (no, really?), but apparently stands by what she says, claiming, in a radio interview that

    “Apparently freedom of speech in the Netherlands applies to particular groups and not to others”.

    Not surprisingly, she has been sacked suspended from her job. However, she claims to have had no idea that her comments would cause such a fuss, saying in the radio interview that she

    “…assumed I was living in a democratic country”.

    Yes, Ms. Haifi, you are living in a democratic country. And freedom of speech does not absolve you from freedom from responsibility.

    She appears to be either disingenuous or ignorant. Either way, she does not seem fit to hold the position of Project Leader at the National Cyber Security Centre.

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  • I Wish…

    …that the upcoming Disney version of Stephen Sondheim’s Into the Woods will do justice to the material.

    The first teaser trailer for the film of Into the Woods has been released, and it’s notable that there ain’t no singing in it, even though it’s a Sondheim Musical. Apparently the filmmakers have also taken out a couple of the songs and changed the plot. All of which leaves me hoping that they haven’t wrecked one of Sondheim’s best works. At least I saw the stage production of Into the Woods when it played in London back in 1990, and I have the DVD of the American Playhouse production of the work to remind me of how good it could be.

    3 responses to “I Wish…”

    1. TomT Avatar
      TomT

      It’s my understanding that Disney is downplaying the fact that it’s a musical in these early ads to avoid prematurely turning off anyone who might immediately dismiss the possibility of seeing it on that basis alone (hard as it is to believe such people exist…)

      That also explains why Sondheim’s name is not more prominently featured.

      Personally I’m more concerned about plot changes. I heard a rumor that the baker’s wife lives…

      1. Geoff Coupe Avatar

        “I heard a rumor that the baker’s wife lives…”
        Next up, Disney’s Romeo and Juliet, where we get to see them raising a family… Aaarrgh!

    2. […] over a year ago, I blogged about the forthcoming film version of Into the Woods, the musical by Stephen Sondheim, which would be produced by Disney. I was a bit […]

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  • This Land is Mine Redux

    A couple of years back, I blogged about Nina Paley’s short animation: This Land is Mine. Two years on, and nothing seems to have changed in that part of the world. The only winner, as Nina pointed out, is the Angel of Death.

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  • MH17 & Dutch Pragmatism

    It’s shocking news about the loss of flight MH17. All the more so because 298 civilians appear to have been killed in a conflict that has nothing whatsoever to do with them. And all because some trigger-happy Ukrainian rebels, armed by the Russians with surface-to-air missiles, appear to have mistaken a passenger airliner, flying above 32,000 feet on an established route over Ukrainian air-space, for a Ukrainian military transport plane.

    It’s a route and flight that was well-known to me during my last years working for Shell. We were setting up a data centre in Kuala Lumpur, and many of my colleagues, of many nationalities, would be travelling back and forth between Shell’s head office in The Hague and KL. I myself flew that route on a couple of occasions. It would not surprise me in the least to learn that at least one Shell employee, working in IT, was on that flight.

    This article in today’s Guardian points up the phenomenon of Dutch pragmatism. Dutch passengers checking in at Schiphol today seem to be of the opinion that the downing of flight MH17 was an isolated incident, and unlikely to happen ever again. They are right, but that’s probably of little comfort to those who have lost family, friends or colleagues in this tragic event.

    6 responses to “MH17 & Dutch Pragmatism”

    1. Matt Healy Avatar
      Matt Healy

      This awful tragedy hit my world — Virology research — particularly hard because some of those on that jet were on their way to a major AIDS conference in Australia.

      Click to access 0_IAS_Malaysian_Airlines_flight_17_Update_16_45.pdf

      I’m not sure whether anybody I personally know was among them; the US researchers I know who are going to that meeting would probably not be going there via Amsterdam. My wife’s take: “whoever did this is responsible not only for the hundreds on the airplane but also for the lives that might have been saved by the AIDS experts who have been lost.”

      1. Geoff Coupe Avatar

        Matt, your wife’s comment is a true and sobering observation. We’ve lost leading Dutch researchers.

    2. Matt Healy Avatar
      Matt Healy

      PS: if I happened to be going to KL next week, I’d not hesitate to take a Malaysian Airlines jet if they happened to offer the fare and schedule that best met my needs. I flew Аэрофлот back when there was a Soviet Union; surely an MH flight today would be a lot safer than those Аэрофлот planes — to say nothing of taxicabs in KL…

    3. Matt Healy Avatar
      Matt Healy

      A journalist finds pieces of evidence not found by the official investigators:
      http://www.bbc.com/news/world-europe-32283378

      1. Geoff Coupe Avatar

        Yes, this story came out a month ago here in the Netherlands. It seems pretty damning when coupled with photos showing the rocket’s contrail, and audio recordings between the separatists and their Russian minders that first congratulate themselves over the downing of a Ukranian military transport plane, and then when it dawns on them that it wasn’t military, scrambling to get the BUK launcher back across the border into Russia.

        1. Matt Healy Avatar
          Matt Healy

          A few hours before the shooting, Associated Press reporters in rebel-held territory not far from where that plane came down were prevented from photographing a missile launcher by a guy speaking with a distinct Russian accent.

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  • Horse Driving Trials

    The local horse and carriage club held its annual horse driving trials (samengestelde menwenstrijd in Dutch) last weekend. On the Sunday, the Marathon was held, and I went along to take photographs at one of the sets of obstacles near our house. The full set of my photos is up on Flickr, but here’s a taster:

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    20140713-1353-39(001)

    20140713-1205-30

    One response to “Horse Driving Trials”

    1. Ludwig Avatar

      Nice photos! But that first one is just fantastic!

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  • Taking The Kids For A Spin

    I’m not sure whether it’s the same duck, but a mallard attempts to nest in the shrubs by our pond every year. It’s mostly unsuccessful – last year the nest was abandoned, and earlier this year, something (a marauding crow?) took the eggs. However, this year, the mallard had a second attempt and has hatched six ducklings. The first we were aware of this was a couple of days ago, when she took them out for a spin on the pond.  Until then, we hadn’t realised that she had returned to the nest and had been brooding a second batch of eggs. She and the ducklings now seem to spend most of the time in the nest hidden in the shrub. Just as well, otherwise our dog Watson would be disturbing them.

    20140703-1106-35

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    20140703-1106-12

    20140703-1106-53

    One response to “Taking The Kids For A Spin”

    1. Matt Healy Avatar
      Matt Healy

      On the lake in Northern Wisconsin where I spent many childhood summers, we always had a family of loons. The call of a loon is impossible to describe, a sort of wild ululation.

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  • Noctilucent Clouds

    When I took the dogs out last night at 11pm, I noticed that there were noctilucent clouds showing up above the Northern horizon. I dashed back and grabbed the camera for a couple of shots before they faded from view:

    20140703-2340-24

    20140703-2341-12

    20140703-2340-57 Stitch

    These are time exposures of ten seconds, so the sky appears brighter than in fact it was (you can also see some stars). This is the first time that I’ve ever been aware that I was looking at this particular meteorological phenomenon. 

    One response to “Noctilucent Clouds”

    1. Matt Healy Avatar
      Matt Healy

      Stunning!

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  • Still Trying To Nail It

    For the past three weeks, I’ve been trying to nail what my next Windows Tablet will be. And I still can’t decide between the Lenovo ThinkPad 10 (TP10) or the Microsoft Surface Pro 3 (the Core i3 model). I keep going back and forth trying to look at the pros and cons of both tablets in an effort to choose. To be honest, it’s a bit of a Luxury Problem, because my current tablet – a Lenovo ThinkPad Tablet 2 (TPT2) – is still serving me well after 18 months of use. Overall, I’ve been very pleased with the TPT2, but the siren call of new technology is singing to me, and I’m finding it difficult to resist. So I thought I’d use this post to compare all three tablets with each other, and see if that helps sharpen up the pros and cons as I see them.

    Dimensions

    Tablet Size Comparison The Surface Pro 3 (SP3) is the biggest and heaviest (at 800 gm.) tablet of the three. The TP10 is roughly the same size and weight (610 – 600 gm., depending on whether it has WWAN or not) as my TPT2 (610 gm.), but has a slightly different aspect ratio. Whilst I haven’t had an opportunity to compare all three side by side in real life (and won’t until September, here in the Netherlands); reading the forums where these are discussed, I worry a little that the SP3 may be just a little too big and unwieldy as a tablet. The TP10, particularly with that changed aspect ratio, may be, as Goldilocks found, “just right”.

    Screen Resolution and Aspect Ratio

    The changed physical aspect ratio of the TP10 reflects the fact that the display screen ratio has also been changed: from 16:9 of the TPT2 to 16:10 of the TP10. It’s not just the ratio that has been changed, but also the resolution. The TPT2 has a screen resolution of just 1366 x 768 pixels, whereas the TP10 has 1920 x 1200. Now, I say “just”for the TPT2, but quite honestly, for the size of the device, the resolution is perfectly adequate. Nonetheless, the higher resolution of the TP10 is clearly an improvement, and the 16:10 aspect ratio even more so, as far as I’m concerned. So how does this compare with the SP3? It has to be said that the SP3 has the upper hand. Not only does it have a resolution of 2160 x 1440, this also gives it the best aspect ratio of 3:2. For reading books and documents in portrait mode, this is pretty close to what I want. The 16:10 ratio of the TP10 is in second place (with my trusty TPT2 coming in at third place with 16:9). However, if one compares reading quality, as expressed by pixel density, then in fact the TP10 comes first: it has a pixel density of  224.17 pixels per inch, while the SP3 has 216.33 pixels per inch. Obviously, the TPT2 comes third with 155.16 ppi. In summary, for me, the SP3 display is the front runner, but the TP10 is close behind.

    Performance

    On paper, there is no contest; the Core i3-based SP3 wipes the floor with both of the Atom-based ThinkPad tablets. Looking at the CPU Passmark benchmarks, then we have:

    • SP3: 2,278
    • TP10: 1,970
    • TPT2: 679

    The SP3 is over three times as fast as my TPT2. However, for my usage (Word, Excel, OneNote, Mail, Windows Live Writer, web browsing, playing media, Metro Apps), the TPT2 has proved perfectly adequate. Yes, extra power would be welcome on occasion; but essential? Not for what I use my tablet for. I understand that, for many people, more power is what they need. That’s not the case for me – at least not with my current usage patterns and scenarios. In summary then, the TP10 would give me a boost in power over the TPT2. The SP3 would give me a further boost in power over the TP10, but whether I really need it is a moot point. More likely, this would be gilding the lily.

    Fan Or No Fan?

    The biggest stumbling block for me is the fact that because the SP3 has more performance than the TP10, it requires a cooling fan. The TP10, like the TPT2 before it, is fanless. Personally, having experienced a tablet that is fanless (my TPT2), I really do not want to replace it with a tablet that has a fan. That would seem to be a huge step backwards as far as I’m concerned. Now I know that Microsoft claim that the fan in the SP3 is silent; but reading the forums, it’s clear that it is not. It’s true that at the moment all the real world experience is coming from people who have SP3 models that are fitted with the more powerful Core i5 processor. The Core i3 models (which should run cooler) won’t be available until next month. Nevertheless, it’s a concern. An additional point is that the SP3 is one of the first examples of an Intel Core-based tablet that uses InstantGo (formerly known as Connected Standby). Reading the forums, it is apparent that the bugs have not been fully ironed out. There are examples of people finding that their SP3 has turned itself on in their shoulder bags, with subsequent overheating. As a result, some people are posting ways to turn off InstantGo, which seems to me a pretty drastic course of action. My TPT2 has InstantGo, and, after some initial teething issues, solved by software updates, it now performs faultlessly, and I would not want to lose it. A fanless tablet, even if it did turn itself on in your shoulder bag, would only run the risk of unwanted battery drain, not meltdown. In summary, therefore, the fanless TP10 easily wins this round over the SP3.

    Pen Support

    All three devices (the TPT2, TP10 and the SP3) support active pens for accuracy and pressure sensitivity. The ThinkPads use Wacom technology, whereas the SP3 now uses N-Trig technology (earlier Surface Pro models also used Wacom). There are many heated discussions over which technology is superior, particularly amongst artists. However, since my purpose for wanting to have a pen is for simple notetaking and scribbled drawings, I will be happy with either. Both are far superior to the capacitive pens sold as accessories for iPads. The TPT2 came with a very thin pen that can be stored in the tablet itself. However, I tend to use a normal-sized Wacom pen when writing long screeds. The pens supplied with the TP10 and SP3 are of normal dimensions, which unfortunately means that they are too big to be stored in the thinner tablets. In this category, therefore there is nothing to choose between the TP10 and the SP3, as far as I am concerned.

    Cameras

    I was very surprised to discover recently that the rear camera in the SP3 was a fixed-focus device, rather than auto-focus. A fixed-focus camera is very limited in what it can do. Photographing documents, and similar close-up work, will be difficult, if not impossible. When this was raised in forums, lots of people jumped in to say that they would never use their tablet for making photos anyway, but always rely on their smartphones. While this is true (and my Nokia Lumia 1020 will knock the socks off any tablet camera), it does rather seem to miss a fundamental point. Microsoft are presenting the SP3 as a premium device for professionals. If Microsoft want the SP3 to be bought in large numbers by organisations, then it has to be a serious platform for Line-of-Business applications. Many such applications, these days, will want to include photos captured by the platform. For example, when the contractors arrived at our house to install and commission the solar panels and electric inverter, the team leader had an iPad with a LoB application. It contained the work order details. Once the installation was commissioned, he used the iPad camera to photograph the serial number barcode of the inverter, and the serial number was used to activate the monitoring system in the cloud. He also photographed my paper copy of the work order, now complete with my signature, and the electronic copy was added into the business process application. The iPad has an auto-focus camera, and can be used in these sorts of applications. The SP3’s fixed focus camera can’t. Here’s an example (taken from a post on the Microsoft Surface forum) of the same document photographed by an iPad (auto-focus) and the SP3 (fixed-focus) cameras: iPad and SP3 Camera Comparison I’m sorry, but Microsoft should be ashamed of this. A common use of tablets in the field is with insurance adjusters. They will inspect a loss, taking a number of photographs along the way, notate the damage on them with a pen by circling the damage and email the pictures to the claims handler with their recommendations. The Adjusters need to take long shots and close ups (hat-tip to Bronsky for this example). The SP3 cannot be used in this scenario. My old TPT2, and the TP10, can. They both have auto-focus lenses capable of taking close-ups and wide-angle shots. Once again, Microsoft snatches defeat from the jaws of victory. As I said, most of the time I will use my Nokia 1020 for taking photos, but in practice, both my TPT2 and the TP10 cameras will far surpass the toy camera that Microsoft has put in the SP3. So, while I could live with the camera that the SP3 has, it certainly tarnishes the “premium” moniker that Microsoft would have us believe that the SP3 carries.

    Sensors

    Smartphones and tablets are equipped with a range of sensors these days, whilst laptops are not. The TPT2, TP10 and the SP3 all have a gyroscope, accelerometer, magnetometer and an ambient light sensor. In addition, however, the TPT2 has a GNSS sensor, which can provide GPS positioning data to the Windows 8.1 Location Service. At this point, it’s not clear whether the TP10 includes the same sensor. Lenovo’s documentation implies that all models of the TP10 have it, yet Lisa Gade found in her review of the TP10 that the model under test did not include GNSS capability. I’ve asked Lenovo if they can clarify the issue. One thing is clear, though, the SP3 does not have a GNSS sensor. And again, I find this strange, given that the SP3 is supposed to be a premium device for professionals. Microsoft state in the SP3 specifications that it has a “digital compass” for its Location Service. Do they take us for fools? A compass is not sufficient to provide accurate position data. In this category, therefore, the TPT2 is currently out in front, but if it is confirmed that the TP10 also has a GNSS sensor, then it will join the TPT2, and the SP3 will be in third place. [Addendum: Lenovo has confirmed to me that all models of the TP10 have a Broadcom 4752 GPS chip in them to provide GNSS data] Is a GNSS sensor essential for me? Honestly, no, but it is very nice to have. A number of the apps that I use require accurate position data (e.g. mapping, navigation and astronomy apps), and while I could provide this via a bluetooth GPS device to the SP3 (and the TP10, if necessary), it’s very convenient to have this built into the tablet directly.

    Networking

    All three devices support WiFi and Bluetooth 4.0 networks. The SP3 also supports the newest, fastest variant of WiFi: 802.11 ac in addition to the 802.11 a/b/g/n specifications. This puts the SP3 in front of the TPT2 and the TP10 in this respect. However, there are currently no models of the SP3 that are equipped with WWAN capability, whereas both the TPT2 and the TP10 have models equipped for mobile networking. Once again, just as for the camera quality, this could be an important differentiator for Business users. Is this a showstopper for me? No, it isn’t. Although my current TPT2 is equipped with WWAN, I very rarely use it, and on the occasions that I do, I could just as easily pair it with my Nokia 1020 to provide internet access to my tablet. The SP3 also does not have NFC, whilst some models of both the TPT2 and the TP10 do. This feature is more commonly found in Smartphones, but it could just take off in tablets as well. This is another “nice-to-have” feature as far as I’m concerned. Its absence is not a showstopper. Overall, therefore, given that I could live without WWAN capability, NFC, and do not need 802.11 ac speeds (or indeed have them in our home network), then there is nothing to choose between the SP3 or TP10 in this category.

    Summing Up

    I’ve tried to sum up using the table shown below. I haven’t assigned weightings to the categories, but if I did, then the dimensions/weight, display and noise categories would be the most important to me. You’ll notice that I have not got a battery life category. I’m assuming that both the SP3 and the TP10 would be sufficient for me.

    Category Front-runner
    Dimensions/Weight TP10
    Display SP3
    Performance TP10 (sufficient)
    Noise (fan) TP10 (fanless)
    Pen Support SP3 = TP10
    Cameras TP10
    Sensors SP3 = TP10
    Networking SP3 = TP10

    The one area where the SP3 clearly comes out on top is in the display category, because of its superior resolution and 3:2 aspect ratio. Whilst, on paper, the SP3 clearly wins in the performance category, the TP10 has sufficient performance for me, so I’ve put that first. The SP3’s superior performance also comes at a cost for me: that damn fan. In fact, I’m beginning to think that the whole case one way or another, balances around the question of the fan. If the Core i3 model of the SP3 can really minimise the use of the fan, and the problems with InstantGo resolved, then it becomes more attractive. Then the attention shifts to the dimensions and weight category. So it looks as though, at this point in the technology cycle, while the TP10 is a better fit with what I am looking for in a tablet, I must resist the temptation to pull the trigger until after some reports of the Core i3 model of the SP3 have been published, and I’ve had a chance to see, and heft, both the TP10 and SP3 in the flesh…

    Addendum

    I reached a decision (of sorts) on the 6th September 2014, and wrote a post on it. The bottom line:

    Now that a wider range of TP10 models are available here in the Netherlands, I could get a TP10 (faster, with a better display, and twice the RAM) to replace my existing TPT2 for €620. I definitely won’t be going for the SP3 (at €819) – too many compromises and issues for me. I could also equally continue using my TPT2 quite happily and wait to see what an SP4 has to offer. There’s no rush.

    20 responses to “Still Trying To Nail It”

    1. Ludwig Avatar

      Thank you Geoff for sharing your thoughts. I too have been “thinking tablet”, but not nearly as carefully as you have. The Surface Pro 3, with the more powerful CPU, seemed to be the front runner until you mentioned the fixed-focus camera. To me that is an absolute deal breaker. Not even as a kid did I own a fix-focus camera, those are toys at best. So I’ll wait for SP4 or look around some more. Thanks again.

      1. Geoff Coupe Avatar

        Ludwig, you’re welcome. I found it astonishing that Microsoft chose to put a fixed-focus camera in there in this day and age.

      2. Geoff Coupe Avatar

        Ludwig, there’s a new version of the SP3 User Guide posted. Page 89:

        “Record video with either camera in 1080p HD, with a 16:9 aspect ratio (widescreen). Both cameras are fixed focus, so you don’t need to worry about focusing. A privacy light appears when either camera is on, so there are no surprises.”

        Apart, that is, from the rather nasty surprise that the SP3 is indeed fitted with a toy camera. Microsoft sends its apologies to you, and to Insurance Adjusters everywhere, and suggests that you buy an alternative tablet for your work.

    2. jonathanprice384 Avatar
      jonathanprice384

      I’m surprised so many people put so much emphasis on the camera, but then again, I’d be purchasing a Surface (any model) as a drawing tool first and foremost. I couldn’t care less about the fixed focus camera but I was intrigued that the Thinkpad uses Wacom technology. That’s what made me fall in love with my SP1 and I was highly disappointed to learn that MS switched to another pen maker. I literally use my Surface for drawing every day so a battery-operated stylus is a deal breaker for me. Now I’m curious about that Thinkpad.

      1. Geoff Coupe Avatar

        Jonathan, you are an artist, so naturally your emphasis would be on the pen. Photographers would naturally be thinking about the camera. But besides that, there are many potential business applications that would involve being able to photograph documents for capture in a business process. I find it incredibly dumb of Microsoft not to at least make the SP3 capable of competing in that market. They position the SP3 as a device for professionals, but then they deliberately cripple it so that it is useless in certain business scenarios.

        BTW, the ThinkPad, as an Atom-based device, would also probably not meet the demands of an artist. Most professional drawing applications are very processor-intensive.

    3. Joost Verhoeks Avatar
      Joost Verhoeks

      Hi Geoff,
      I love reading your remarks and thoughts. I also have a TPT2, which I think is a bit too slow for me. I have looked at the Thinkpad 8, but it seems to small for me (readability is getting difficult sometimes).
      I am therefore looking for reviews of the Thinkpad 10, but have not seen a good review on the real speed difference with the TPT2, Thinkpad 8 and the Thinkpad 10. Would you know a good source here ?
      The SP3 looks like a less interesting choice for me due to the larger screen, heavier weight, FAN, thicker pen, no WWAN, no NFC, no GNSS, … and maybe price.

      A point in your review on the thickness of the pen for the Thinkpad 10: I am already thinking of using my TPT2 pen when I would buy the Thinkpad 10, for to have a smaller/thinner pen….Since the use of the Wacom technology for both this should be possible

      1. Joost Verhoeks Avatar
        Joost Verhoeks

        I am not reading on the availability of HDMI. I use my tablet with my Grandmother to show the (holidays) photo’s on the TV screen via the hdmi cable. This one seems not to be available on the SP3

        1. Geoff Coupe Avatar

          Joost, the SP3 has a Mini-DisplayPort connector. That means that you need a mini-DP to HDMI adaptor to connect with a TV that has HDMI connections. These adaptors are readily available.

      2. Geoff Coupe Avatar

        Joost, I’ve not seen a review that specifically compares the performance of the TPT2, TP8 and TP10. The best starting point is probably to look at the Passmark scores of the CPUs used in them. So then we would get:

        TPT2 – Atom Z2760 – Passmark 679
        TP8 – Atom Z3770 – Passmark 1282
        TP10 – Atom Z3795 – Passmark 1970

        Both the TP8 and the TP10 have the same screen resolution (1920 x 1200), so that should mean the TP10 should seem faster than the TP8, and certainly a lot faster than the TPT2.
        And yes, the TPT2 pen will work with the TP10.

    4. osm Avatar
      osm

      Nice write-up. I’m looking around for a Windows tablet and have already decided I want Atom, mainly for the silent, fanless aspect. I’ve also decided I want a 10″ screen and one of my decisions now is whether to get a 16:10 or 16:9 aspect ratio. However, because screen ratio is generally not a configuration option on any given tablet, if I restrict my choice to 16:10 tablets, I will be excluding other tablets which have certain features I like.

      From your post, it’s clear that you favour a lower W/H ratio, where W is the screen’s long axis. But I wonder if you feel there are any scenarios/use-cases where a higher W/H ratio would be preferable on a 10″ screen?

      The only tablet I’ve used for any length of time is an iPad. Whilst I’m happy with its 4:3 ratio, it’s a bit hard for me to judge if I would dislike 16:9.

      1. Geoff Coupe Avatar

        Well, the 16:9 ratio is best for viewing modern films, so if your prime motivator for tablet use is film/tv viewing, then that’s the best ratio. It’s not my prime motivator – I tend to use the tablet for reading or office documents mostly, where I prefer a ratio that is closer to A4. I can certainly get by with 16:9 (I’ve had my TPT2 for 18 months now, and been very happy with it), but I want my next tablet to be different.

        Re the fanless aspect. That’s an important consideration for me too. With fanless Broadwell-based designs just around the corner (well, within six months or so), I’m beginning to wonder whether I should just sit tight and wait to see what the SP4 or the next Lenovo tablet have to offer…

        1. osm Avatar
          osm

          Thanks.

          Yeah, hybrid Windows tablets seem to be evolving pretty rapidly at the moment. I feel it will be a couple of years before I’ve decided what specifications and design I favour.

    5. Philip Avatar
      Philip

      Hi Geoff,

      I too am going through the comparison using an indepth approach like yours. However a crucial part that we need to compare is the accessories. In this day and age the accessories make the tablet more productive and as such it is crucial to compare the TPT10 ultrabook keyboard vs the . Surface pro 3 keyboard cover. On price they are similar, but the TPT 10 keyboard is significantly thicker and heavier but is also better to type on and is more sturdy.

      Furthermore another aspect you should discuss is the kickstand, as the variability in viewing angles is a clear advantage to SP3.

      Finally i think picking SP3 vs TPT10 goes to how you use it in terms of time. If the majority of the time you will use it as a pure tablet (sans keyboard) then portability and TPT10 is the way to go. If the majority of the time you will be using the device as a productivity focused laptop, then the SP3 is the way to go as the screen is bigger and you’ll put it on a table and the weight is less of a concern. Even if you are 50/50 i think the default will be TPT10 given the weight and portability for holding 1 handed.

      Overall i’m going for the TPT10.

      1. Geoff Coupe Avatar

        Hi Philip, thanks for the comments. Good points, though for me, the keyboard accessory is not important. That’s because I already have the small Microsoft Arc keyboard, which I use occasionally with my TPT2. I didn’t mention the kickstand in this post, but I had mentioned it as a plus point in an earlier post. I think your last point about usage is particularly relevant. I use my device as a tablet, not a laptop for the majority of the time…

    6. Thiri Avatar
      Thiri

      Hi Geoff, thanks for this post. I’ve also been going back and forth since the announcement of both the SP3 and the TPT10. Some days I’m completely in one camp and other days, completely in the other. I guess Phillip makes a good point – usage. What do you think I should go for if my use is mainly tablet-esque, with occasional need for productivity (MS Office, emails) that requires a really good keyboard? Essentially, I am a heavy tablet user (I take it EVERYWHERE with me), using my Xperia Z for pretty much everything – watching movies, reading books, browsing, comics, games, short emails – with the occasional need for a laptop. My ideal would be something extremely portable (TPT10) that can read an external hard drive (SP3) and/or have 500 gigs of space (SP3 i7)! What do you think?

      1. Geoff Coupe Avatar

        External hard drives might be an issue with both the TP10 and the SP3. I think that both of them have USB ports that are strict about the amount of power they provide. That means that some external HDDs and DVD drives don’t work. You would need to use a powered USB hub or USB Y-cable.

    7. Thiri Avatar
      Thiri

      Sorry Geoff for the double post, but I also wanted to ask what you thought about the availability of aps in Windows? Will I be able to replace most of my Android aps (most important being book and comic book readers) do you think?

      1. Geoff Coupe Avatar

        I only use the Kindle App; but there are other book apps available. Not having personal experience of them, I couldn’t say whether they are any good. Same goes for comic book readers…

    8. […] my decision was still not clear-cut, so I returned once more to the topic where I compared both the TP10 and the SP3 to my current tablet, the Lenovo Thinkpad Tablet 2 (the […]

    9. […] To date, I’ve had an HP TX2000 convertible, a Lenovo ThinkPad Tablet 2, and currently I have a Lenovo ThinkPad 10 and a Lenovo Yoga 3 Pro convertible. I’ve long ruled out Apple’s iPads and the myriad of Android tablets, since I use the Windows ecosystem, and up until now, Microsoft’s Surface range of products have never ticked enough of my boxes. While I had initially high hopes for the Surface Pro 3, it came with a poor fixed-focus rear camera, no GNSS capability, and a fan (I really want a fanless tablet). For more detail, see my “trying to nail it”post. […]

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  • Seeing the Future

    I was pulled up short today by the caption under the photo in this Guardian piece:

    “Xeno, an interactive monster with pullout snot, farting capability and 40 different expressions”.

    God, that will be me in not more than 20 years…

    And with that name, won’t the Church of Scientology be seriously thinking of reaching for their lawsuits?

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  • British Bureaucracy Strikes Again

    A few days after I wrote about my brush with British Bureaucracy, it’s happened again. This time it’s with the UK’s Passport Office.

    My UK passport is due for renewal. The last time I did this, I just trotted along to the British Consulate in Amsterdam with all the necessary forms and photos, together with my old passport, and got my new one sent to me within the week.

    Now I discover that, for reasons of efficiency, no British consulates do this anymore. Passport renewal has to be done through a central passport office based in the UK. As a result, there’s now a huge backlog of nearly half a million applications waiting to be processed. Efficient? I think not. Naturally, there are long delays in turnaround times.

    I went online to fill out the passport renewal form and discovered that not only do I have to send in my old passport, I also have to submit any other passports that I hold. Send in my Dutch passport, only to have it languish in an office somewhere for months until they get round to dealing with my application? I don’t think so. I know what will happen – I’ll have a family emergency with my brother in Scotland, and be unable to travel because I would be without a passport.

    So I completed the form just giving the details of my UK passport and handed over my credit card details. At that point, you’re issued with a further form that you have to print out and fill in, and send off together with your supporting documentation and current passport.

    I notice on this form, it softens the requirement slightly. It says, for non-British passports:

    “We strongly prefer to receive the passport. However, in exceptional circumstances where you may need to retain the passport, we will accept a full colour photocopy of the entire passport (including all visa pages). We reserve the right to request the passport at a later stage as we examine your application. Please provide an explanation as to why you need to retain your passport.”

    So that’s what I did – sent them a copy, and giving them the following reasons:

    1. My brother lives in Scotland. He is 79 years old and has recently suffered a heart attack.
    2. The UK has opted-out from the Schengen Agreement, thus I need to produce my passport upon entry to Scotland.
    3. I understand that the Passport Office currently has a large backlog of applications, and there are long delays in the processing of applications.
    4. There is therefore an increased risk that if another family emergency arises, I would be unable to travel to Scotland at short notice. This risk is unacceptable to me.

    I have therefore enclosed a colour photocopy of my complete Dutch Passport, as required, together with a certified copy of the main page signed by a Dutch Notary. I trust that this will be sufficient to allow the processing of my British Passport renewal to proceed.

    We will see.

    Postscript: My new passport arrived today (21st July), five weeks after the old one was sent in. The Passport Office returned my old, now cancelled passport, and kept the certified copy of my Dutch passport. For some reason, they sent two separate packages by courier: one containing my new passport, and one containing my cancelled passport. I fail to see how this could be claimed to be more efficient; it was certainly more expensive than a single package containing both documents would have been…

    3 responses to “British Bureaucracy Strikes Again”

    1. Ludwig Avatar

      Good luck! Hope there won’t be any additional delays. Rest assured that the U.K. is not the only country plagued with crushingly inept bureaucracy. Some years back my wife and I sent in our U.S. passports for renewal. She promptly received her new (and old) passport, but time dragged on and I heard nothing. Finally I got through to a human (or so I thought) and was told that the problem was my country of birth. The one I had shown in the prior passport no longer existed, so I was told “you couldn’t have been born in a country that doesn’t exist”. We settled for a blank space – I still have that passport with no country of birth 😉

      1. Geoff Coupe Avatar

        Dear lord – it beggars belief!

    2. Matt Healy Avatar
      Matt Healy

      My wife just renewed her US Passport; all went smoothly. One thing the US does have in common with the UK — her new passport came in one envelope and the next day came another envelope with her old passport and birth certificate. Dunno why they couldn’t just put everything in one envelope. A few years ago a friend won a court case with the State of Connecticut that she was entitled to 27 weekly checks. She expected they would then send her one check for the total, but that’s not how they did it. Over about about a week she got 27 separate envelopes each containing a check for one week’s worth of what the court had ruled she was entitled to get. Guess their system had no mechanism for just bundling up the series of payments into a lump sum. Didn’t seem terribly efficient to her, but since she did end up getting the full amount she wasn’t about to complain.

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  • On the Wrong Side of the Track – Both Sides!

    We live in the so-called Achterhoek region of the Netherlands – the name literally means “back corner”. It’s predominantly farmland and countryside, and tourism is, after farming, the major industry. Many Dutch people living in the densely populated Randstad come here on holiday seeking a bit of peace and quiet, and some, like us, retire here.

    As the years go by, the pressure increases on what remains of the countryside. The latest turn of the screw is the Noordtak Betuweroute. This is a proposal to lay a new railway line (the Noordtak – literally, the “North branch”) through the Achterhoek, connecting the current goods train line (the Betuweroute) at Zevenaar in the west through to the Dutch/German border in the east. At present, the Betuweroute currently goes south of Zevenaar to cross the border and connects with Emmerich and thence to Duisburg. This is the Zuidtak (the “South branch”).

    The Noordtak proposal was originally the brainchild of the Port of Rotterdam Authority, who were looking to increase the flow of goods from ships unloading in Rotterdam through to German industries in the Ruhr. There was a study into the Noordtak carried out in 2012 by the engineering firm Movares on behalf of the Dutch Ministry of Infrastructure and Environment. It looked at three alternative routes through the Achterhoek. When word got out about the two favoured alternatives, it galvanised protests from communities through which the routes passed.

    As a result, two of the three alternatives have effectively been killed, leaving just one. The Port of Rotterdam Authority then joined forces with the two provincial governments in the Achterhoek and commissioned a “Quick Study” of this third alternative route. The outcome, surprise, surprise, was what the PRA wanted. According to a press release issued jointly by the PRA and the Provinces, the proposed route would be “faster, safer, and less nuisance” than the rejected routes.

    But, guess what, it would pass quite close to us (it’s the route in purple in this map):

    Trace Noordtak 02

    We live near to the village of Heelweg, and it will be a lot worse for them. Heelweg actually consists of two hamlets, Heelweg-Oost and Heelweg-West (Heelweg-East and Heelweg-West). The Noordtak line would go straight through between them, a metaphorical stake through the heart of the community. As you might imagine, the inhabitants are not best pleased with the proposal, and we are joining forces with other action groups, such as the Gelderland’s Nature and Environment Federation, that are now springing up along the proposed route.

    Now you might think that this is simply a NIMBY reaction, and to some extent you would be right; whichever route such a railway takes, it is bound to affect someone. However, we feel that some of the bigger questions need satisfactory answers. What will the overall effect on the economy of the Achterhoek be? Even the press release mentioned above is cautious about this, admitting that:

    “The effect on the regional economy is difficult to estimate. Perhaps the maximum number of trains on the track (36 per 24 hours) is too small to make investment in a new goods train terminal cost-effective”.

    The press release also quotes a member of the regional government as saying:

    “There may well be indirect effects, such as an increase in industrial activity alongside, and in the area of the railway. This is, at this moment, not quantifiable in monetary terms.”

    Frankly, I find this ridiculous. Since the goods trains won’t be stopping anywhere in the Achterhoek, why should that be attractive for firms to build facilities alongside the railway? And if they do build, they simply cause more damage to the tourist economy by destroying the very asset that makes people want to come here and spend their tourist euros.

    A further question that needs to be answered is whether the Germans are wanting this new line. They have dragged their heels over connecting up with the Zuidtak, and all the signs are that they have little or no enthusiasm for connecting up with the Noordtak.

    The Dutch Minister for the Environment is due to give her decision on whether she supports the Noordtak proposal in the next few days. Even if she does support it, there will have to be a further, more detailed study done on the environmental impact of such a line. I would hope that an equally long hard look would also be taken at the economic justification for such a line. Many people are far from convinced that the figures would add up.

    We live in interesting times.

    Addendum 18 June 2014: The Minister has spoken, and she’s not convinced that the case for the Noordtak has been sufficiently proven, or that the figures in the “Quick Study” add up. She (or her successor) will take another look in 2020 to see if anything has changed that would require starting up a detailed study… So we can chalk that one up to a Minister showing commonsense. Nice to see.

    Addendum 25 January 2022: Well, here we are again. The Rotterdam and Amsterdam Harbour Authorities have been doing some hard lobbying over the past year, and the Noordtak is back on the agenda. There was a vote last November in the Second Chamber of the Dutch parliament on looking again at the route. 148 members voted for the motion, and one against. The sole vote against belonged to the only member of parliament who actually lives in the Achterhoek.

    The politicians in the local and provincial authorities have finally woken up and are now fighting back. They are demanding proper involvement in the ongoing research over the possible route, but perhaps more importantly are demanding research into whether there is a good business case for the Noordtak in the first place. The Germans are still lukewarm about connecting with the existing goods train line (the Betuwelijn), and it’s highly unlikely that they would want to connect with the Noordtak. They are looking to improve rail routes to their own harbours of Hamburg and Bremen.

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  • More Visitors

    Following on from the shots of a Coal Tit taken the other day, here’s a couple of a Tree Sparrow…

    20140610-1146-53(001) 

    20140610-1146-47(001)

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  • British Bureaucracy At Its Finest

    The UK’s National Savings and Investments organisation – those lovely people who run the Premium Bonds – have finally woken up to the fact that it is now the 21st Century. For years, they would only do electronic transfers of prizes or payments to UK bank accounts. If you live overseas, they would send you a crossed warrant. The one time I got one of these, I trotted along to my local bank branch (now closed, for reasons of efficiency) and handed them the crossed warrant. They stared at it with a sense of wonder. Clearly, they’d never ever seen one before. It took them a while to find and fill out the requisite form to deal with it, and charged me for the privilege of doing so.

    A few days ago, I received an email from the NS&I proudly announcing that they could now do electronic transfers to international bank accounts. All I needed to do was to apply for the service, and it would be added to my NS&I account details. Well, you can guess what happened next – a simple request gets changed into a maze of twisty little passages.

    First, you have to log on to your NS&I account. If you have ever done this, then you will know that they have THE most convoluted sign-on mechanism that I have ever come across. It’s also time-limited. You have to complete it within five minutes. For some people, I can imagine that this will be a challenge.

    Once you’re on, you fill out an electronic form with all your bank details. Then, 24 hours later, you receive an email saying that there is a secure message waiting for you in your account. Back you go, sign in again, and the “secure message” simply tells you that there is an electronic document waiting for you elsewhere in their system. You leave their message section, and enter their document section to get hold of it. It needs to be downloaded, printed out, and posted back to them, together with yet more supporting documentation.

    And just what is this “supporting documentation”? For starters, they need a bank statement, less than three months old. It must be an original, or a copy of an original certified by a lawyer or notary. It cannot be a printed copy of an online bank statement. Er, hello, I haven’t had paper copies of my bank statements for years – I do all my business online – and the bank has closed my local branch, remember? So I’ve had to ask the bank specifically for a paper copy of my last statement. They were happy to oblige – just pay €5, sir, and you’ll get it within two weeks.

    Then I need to send the NS&I evidence of my identity. Er, hello, I’ve been through this before – they needed it when I moved to the Netherlands. They have my account details, we’ve had subsequent correspondence via post – they know who I am and where I live.

    Well, apparently the people in the NS&I’s international payments service section don’t know who I am or where I live. So I have to send them my current passport (no, I don’t think so…) or a certified copy of it, a letter or notification from my local tax authority, which must be dated within the last three months and include my name and address. Furthermore, I have to send them my tax identification number and my date and place of birth. The latter details have to be on a separate piece of paper; it is totally irrelevant that these details are also clearly given on my passport and all correspondence with the tax authority. It also appears to be irrelevant that I have done all this before.

    I have an appointment with a notary next week. He will be very happy to make a certified copy of my passport for this group of British bureaucrats and charge me for the privilege – again. Once I have received my paper copy of a recent bank statement then I can assemble and send all this information off to the NS&I – again.

    The irony of all this is that the email announcing the availability of this service was signed by a Ms. Jill Waters, “Assistant Director Customer Experience” of the NS&I.

    I’ve sent her an old-fashioned letter pointing out that, all in all, I felt this was not a shining example of a good customer experience…

    3 responses to “British Bureaucracy At Its Finest”

    1. Mark Avatar
      Mark

      Wow, and I thought our Department of Motor Vehicles was bad…

    2. […] few days after I wrote about my brush with British Bureaucracy, it’s happened again. This time it’s with the UK’s Passport […]

    3. […] Six years ago, I blogged about the UK’s National Savings and Investment organisation: […]

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